WI3668287

1

High School Diploma/GED

High School Diploma/GED Equivalent

$25.43 + hourly

Unspecified

40

JOB REQUIREMENTS: Opens and/or closes Green Bay Metro Information
Center. Prepares the Bus Operators\' daily schedule. Verifies that Bus
Operators arrive on time for work. Reassigns Bus Operators as needed, in
accordance with department procedures. Calculates and verifies Bus
Operators\' hours. Enters weekly payroll for Metro employees. Advises
Bus Operators with respect to unexpected detours and provides
communication in emergency situations, in accordance with policy.
Monitors and tracks all radio communications. Answers phone, in-person,
and departmental radio inquiries. Utilizes the Automatic Vehicle Locator
(AVL) system to verify real-time location of buses within route and to
provide route information to passengers. Monitors and makes decisions as
necessary to assist in maintaining on-time performance of bus routes.
Sells bus passes to the public and assists with trip planning. Provides
customer service and ticket sales for intercity buses, based on current
agreement. Dispatches for all home National Football League (NFL) games
and assists at Lambeau Field for post-game service. Responsible for Lost
and Found Program, per department procedures. Assists in counting
farebox revenue. Performs general calculations and related duties.
Compiles daily operational statistics and enters into the computer (i.e.
transfers, mileage, revenue, ridership and leave time slips). Ensures
Metro Alerts are posted and removed in a timely manner. Assists in
taking ridership surveys. Provides work relief assistance to the
Dispatchers and other office personnel, including filling in during
vacation and sick leave. \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS:
High school diploma or equivalent. 1-3 years related dispatching
experience, with data entry and customer service experience. 1-3 years
experience working with individuals with special needs. Successful
completion of courses in general office skills desirable. Valid
driver\'s license and a good driving record. Sufficient knowledge of
general office practices and procedures to perform clerical duties and
to provide relief to other office personnel. Sufficient knowledge of
bookkeeping procedures and arithmetic calculations to perform simple
bookkeeping duties and compile various reports and operational
statistics. Sufficient knowledge of City streets to provide information
and answer inquiries regarding bus routes. Knowledge of general filing
procedures. Sufficient skill in the operation of a variety of office
machines necessary to the performance of the job including a computer,
photocopier, telephone, radio, cash register, etc. Skill in data entry.
Ability to work independently. Ability to work in fast-paced
multi-tasking situations. Ability to work effectively with the broad
spectrum of individuals encountered in the general public by the transit
system. Ability to communicate effectively both orally and in writing.
Ability to establish and maintain effective working relationships with
staff and the public. Ability to utilize a computer and the required
software. Ability to work the required hours of the position. \*\*\*\*\*
APPLICATION INSTRUCTIONS: Apply Online:
http://agency.governmentjobs.com/greenbaywi/default.cfm

Attn: Human Resources - CITY OF GREEN BAY
100 N Jefferson St Rm 500
GREEN BAY, WI 54301