Customer Service Representative

About Abbott
 

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
 

Working at Abbott
 

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of .

• Amazing health and wellness benefits and perks.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
   

The Opportunity

This position works for Vascula business.  Abbott Vascular provides innovative, minimally invasive, and cost-effective products for treatment of vascular disease.

Primary Job function
 To liaise with customers, finance, distribution, marketing, service, and sales departments to facilitate the timely and efficient provision of products and services.

Main Responsibilities

• Sales order administration

  • Receive and process purchase orders and stock requests in SAP and/or Esker, ensuring all orders are keyed to cut-off.  This includes purchased stock and consignment stock

  • Thoroughly investigate any consignment stock billing issues and resolve

  • Liaise with Local AU Warehouse and NZ 3PL Warehouse for the completion of product shipment

• Inbox Management

  • Respond to all enquiries quickly and efficiently, ensuring correct information is provided

  • Distribute purchase orders and stock requests to Esker or Team members for processing

  • Action urgent case stock requests

  • Submit credit requests in Xiam for approval and process credits in SAP

• Phone enquiries

  • Identify and assess customer needs to achieve satisfaction

  • Answer customer telephone enquiries, service needs and complaints, respond where appropriate or direct to relevant area.

• Quality Management System Compliance

  • Complete Quality training assignments within required timelines

  • Raise awareness for any potential Product Experience Reports

  • Meet the requirements of ISO and Class A by complying with all relevant Quality policies and procedures to ensure the Quality objectives of the business are met.

  • Comply with all relevant company Occupational Health, Safety and Environmental policies, procedures and work practices with the intent of preventing or minimizing accidental exposures to self, colleagues and/or the environment.

• Participate and support system implementations and other related projects as required

• Participate and support audit activities as required

• Perform other related functions and responsibilities as directed by the manager
   

Minimum Education

• Relevant educational qualification preferred

Minimum Experience/Training Required

• Previous experience in a similar role preferred

Minimum Skills Required

• Good oral and written communication skills.

• Computer literacy with MS Office programs and SAP preferred.

Quality, Safety & Environmental Responsibilities

• Attend regular departmental meetings with manager/supervisor to build in continuous feedback mechanisms.

• Meet the requirements of ISO and Class A by complying with all relevant Quality policies and procedures to ensure the Quality objectives of the business are met.

• Comply with all relevant company Occupational Health, Safety and Environmental policies, procedures, and work practices with the intent of preventing or minimizing accidental exposures to self, colleagues and/or the environment.
   

This role will work within a team of very capable and passionate individuals committed to getting the best outcomes for the patients and the customers that we serve

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.