WI3665090

1

High School Diploma/GED

High School Diploma/GED Equivalent

Unspecified

40

JOB REQUIREMENTS: About This Opportunity The Technical Support
Technician (Electro-Mechanical) acts as a customer liaison and is
responsible for promoting and maintaining positive customer relations.
The position will resolve problems related to controls, programming,
electrical, air replacement systems, environmental equipment,
mechanical, installation, manufacturing, product specifics, and other
equipment needs. The Customer Service Technician II will examine the
root cause to provide solutions by processing quality and warranty
claims and handling customer returns. Global Finishing Solutions (GFS)
is the leading manufacturer of paint booths and finishing systems for a
wide variety of industries. Our strength is in custom building finishing
equipment to meet the unique needs of each customer. From sales and
engineering to marketing and manufacturing, this variety of work makes
our jobs exciting. As a mid-size manufacturing company, our employees
are best supported through direct interaction with their co-workers.
What You Will Do Resolve problems related to controls, programming,
electrical, air replacement systems, environmental equipment,
mechanical, installation, manufacturing, product specifics, and other
equipment needs. May need to travel to the customer location to resolve.
Thoroughly and efficiently gather and document product and customer
information, access and fulfill customer needs, and educate the customer
where applicable to prevent the need for future contacts. Document all
interactions through contact tracking. Follow up with customer to ensure
successful resolution and corrective action items are taken as needed.
Evaluate, identify, and document opportunities to drive process
improvements to positively impact the customer\'s experience, and reduce
quality and warranty costs. Utilize ERP system to track orders and issue
necessary materials. On-call responsibility for customers as necessary
What You Have to Offer High school diploma or GED along with 2-3 years
of related experience; or equivalent combination of education and
experience Knowledge of manufacturing controls, VFDs, heat, air
conditioning, and programming. What We Have to Offer We offer a
competitive compensation package, generous incentive plan, 401k and
profit sharing, health, dental, vision, life insurance, short- and
long-term disability. Development and career advancement opportunities.
Opportunity to make your mark in a highly dynamic and growing work
environment where you are empowered to make decisions and share in our
company\'s success. Careers at Global Finishing Solutions We believe
that every employee \'makes their mark\' on a company. A\... For full
info follow application link. GFS IS AN EQUAL OPPORTUNITY EMPLOYER AND
COMMITTED TO A DIVERSE WORKFORCE. GFS DOES NOT DISCRIMINATE ON THE BASIS
OF RACE/COLOR/RELIGION/SEX/NATIONAL ORIGIN/VETERAN/DISABILITY/AGE/SEXUAL
ORIENTATION/GENDER-IDENTITY OR ANY OTHER CHARACTERISTIC PROTECTED BY
LAW. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/7FED8A7335D5471B Qualified females, minorities, and special
disabled veterans and other veterans are encouraged to apply.