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JOB REQUIREMENTS: Duties and Responsibilties of Job: Overview This
position is onsite at the Corporate Headquarters located in Kenosha, WI.
Who we are: People know Snap-on for the quality of our products, but we
know that it is the passion and character of our people that make our
company a global leader. With our diverse talents and deep pride in the
Snap-on family of brands, we drive innovation and create value. We work
hard together. We grow together. We are one Snap-on team. Snap-on
Industrial is seeking a great candidate to join our team. This position
p erforms a variety of customer service related tasks to support the
Industrial sales field and customer base. These requests may be received
via phone or email; in addition, customer service maintains a variety of
functions to ensure quality and exceptional service. CSR I may have
primary responsibility for one or more of these functions and be asked
to perform other secondary functions as necessary to meet business
needs. Responsibilities Responsibilities \* Customer Service functions
may include requests for pricing and availability, product information,
order entry, contract review, expediting product, status and tracking,
and shipping issues \* Receive and resolve customer/sales field requests
via phone and email \* Run and work a variety of reports related to open
orders in an effort to fulfill those orders in a timely fashion \*
Maintain professionalism while communicating and escalating open issues
in a timely fashion, keeping all parties informed as necessary on
developments \* Follow all established processes consistently in order
to maintain high quality standards of service \* Review work
instructions and work with team leadership to implement necessary
updates/changes \* Maintain clear, concise documentation of all steps
taken in multiple systems, ensuring accuracy of data \* Digitally file
all backup in paperless filing system for audit purposes \* Attend and
actively participate in team meetings \* Perform any other duties as
assigned by management Qualifications Requirements \* High School
Diploma or GED \* Minimum 1 year previous customer service experience \*
Strong ability to learn and adapt to new computer-based systems (i.e.
database management and workflow systems, among others) \* Exceptional
listening skills \* Excellent interpersonal analytical and oral/written
communication skills \* Strong understanding of and willingness to
collaborate in a team environment \* Strong attention to detail and
ability to accurately perform a wide range of procedures \* Creative and
able to be flexible in daily activities, change priorities and
coordinate multiple tasks in order to meet changing business needs \*
Must be dependable; willing to work overtime and to adjust schedule in
order to meet business demands \* Ability to remain calm under pressure
and work in stressful situations in order to promote positive customer
relations with both internal and external customers \* Excellent PC
skills, knowledge of Microsoft Office Snap-on offers a competitive
compensation package and a complete benefits package which includes
which includes medical, dental, vision, life insurance, an employee
assistance program (EAP), a 401k Savings plan, a pension plan, a legal
services plan, an employee stock purchase plan, a discount on Snap-on
products and more. Snap-on offers a drug free work environment and
welcomes all qualified candidates to apply. Snap-on is an Equal
Opportunity Employer, Minority/Female/Disabled/Veteran. \*\*\*\*\*
APPLICATION INSTRUCTIONS: Apply Online:
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjgxNDA4Ljg3NzBAc25hcG9uY29tcC5hcGxpdHJhay5jb20

Attn: Human Resources - SNAP-ON INC
7939 N Faulkner Rd
KENOSHA, WI 53143