Maintenance & Operations Manager
In Places, we don’t sit back and let things happen, we make things happen, and we do this in service to all Apple employees and customers. Our team is a diverse and nimble group that manages Apple’s corporate and retail workplaces and workplace services. We develop and manage Apple’s global real estate portfolio, lead all related capital construction projects, provide outstanding facilities and site services, develop and lead sustainability initiatives to reduce the environmental impact of all Apple facilities, including commute and renewable energy programs, and do everything we can to ensure the health and safety of all Apple personnel, facilities, and customers in our facilities around the world!
The Maintenance & Operations team is essential to ensuring our facilities operate smoothly and meet the high standards expected at Apple. We are dedicated to delivering world-class maintenance services while fostering innovation, collaboration, and excellence. Join us to play a vital role in creating an environment where Apple employees can thrive and do their best work.
We are seeking an experienced and highly motivated professional to join our team as the Maintenance and Operations Manager. This individual will lead maintenance operations to drive optimal performance across facilities and key initiatives that contribute to operational excellence.
The Maintenance and Operations Manager, is responsible for driving key maintenance deliverables and leadership of the maintenance teams and the compliance team. The role reports to the Senior Manager, Facilities Operations.
Key duties:
• Ensure the successful execution of all maintenance operations, including preventive and corrective maintenance, across designated facilities.
• Oversee the compliance team, ensuring all conveyance systems are properly permitted and inspected.
• Establish a best-in-class maintenance organization by establishing KPIs for all employees—managers, supervisors and technicians. Hold the team accountable for productivity, timeliness, and quality by collecting data and disseminating metrics to support those performance indicators.
• Provide outstanding customer service, enabling internal Apple customers to do their life’s best work in safe, well-maintained facilities.
• Continuously improve a structured preventive maintenance program to minimize equipment failures and downtime.
• Maintain accurate and audit-ready compliance records, ensuring all inspections, permits, and safety protocols are up-to-date. Address regulatory feedback proactively.
• Act as the primary point of contact for emergency maintenance incidents, ensure immediate action, clear communication, and timely resolution without requiring leadership intervention.
• Provide consistent and proactive updates to leadership on operational performance, maintenance trends, and potential risks.
• Oversee third-party maintenance and service vendors to ensure timely and high-quality service delivery. Monitor costs, budgets, contract compliance, and vendor performance.
• Identify inefficiencies in current processes and propose solutions to improve service levels, operational efficiency, and cost-effectiveness.
- Direct experience managing work order systems, preventive maintenance programs, and technician performance in a high-demand environment.
- 10+ years experience in facilities maintenance, operations management, or a related field, overseeing complex maintenance programs, service requests, and compliance processes.
- Prior experience managing a team, including performance oversight, accountability enforcement, coaching, and development of employees.
- High school graduate or equivalent, with technical training courses or technical school background.
- Demonstrated leadership and success in employee development and mentoring including fostering collaboration, continuous performance feedback and motivating the team to develop and utilize tools for more efficient project management and improved customer service.
- Strong problem solving, analytical and organizational skills.
- Self-driven initiative to implement best practices in building maintenance, thinking critically and creatively about how to regularly improve process and operations.
- Demonstrated ability to quickly grasp new technology and complex workflows.
- Excellent communication and presentation skills, communicating successfully with all levels of an organization.
- Ability to manage customer service issues involving employees in a professional and positive manner.
- Extremely proactive, responsive, and upbeat.
- Demonstrated success in managing multiple projects, priorities, and people concurrently in a fast-paced, high growth, and results driven environment.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.