Job Description
Job Title:
Training Specialist
Req ID:
42722
Job Category:
Marketing/Communications
Mentor, OH, US, 44061
Description:
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
SPM is the market leader in sterile processing information systems or workflow solutions software. You have an opportunity to join the team of Training Specialists that provides Customer education and staff training on this premier software system. In this role you will conduct SPM product training for new staff, teach staff and Customers how to use new features in the software, and conduct webinars and other Customer education events to help our Customers fully utilize their software. We also create and share educational resources with our Customers including videos, eLearnings, articles, and more. If you enjoy the challenge of learning new things and teaching others, this role could be a good fit for you!
This is a remote role local to the Cleveland, OH area. You will be required to come onsite at the Operational Headquarters in Mentor, OH as needed.
Duties
Assist with Customer training (30%)
Help to plan, develop, and coordinate webinars offered on a regular basis throughout the year
Host/answer questions for webinars when not presenting them
Communicate with Customers and internal staff regarding educational offerings
Assist with, organize, and/or present hands-on remote Customer trainings
Assist with planning and presenting of other education offerings (including CEP, eLearnings, etc.)
Develop eLearning scripts and eLearning modules as needed
Develop video scripts and videos as needed
Assist with creating quizzes for eLearnings, videos, webinars, and other CE content
Assist Sales team as needed with demo/content creation
Assist with demo database upkeep as needed
Assist with internal staff training (30%)
Assist in the development of new employee training programs
Help deliver new employee training sessions and assist with coordination if needed
Assist with training of all employees on new features, additional products and services available to our Customers, and other topics as needed
Assist the Dev team with testing as needed
Review and create documentation (25%)
Create documentation for internal training
Create step-by-step instructions for internal and Customer-facing purposes
Create setup and upgrade documentation
Help convert documentation from Word and PDF format to PLM managed documentation
Help upload documentation on the SPM Customer Resource Center
Develop eLearning/video outlines
Help to update style guides for documentation (step-by-step instructions, setup, and upgrade documents), eLearnings, and videos as needed
Review documentation and handouts as assigned
Customer Presentations (15%)
Deliver engaging presentations in person at the Customer Solution Center and online
Required Experience
High school diploma/ GED required, Bachelor's degree preferred
Teaching experience or experience in corporate training
Strong online and in-person presentation skills
Attention to detail, excellent writing skills, and pleasant phone manner
Experience with technical writing preferred
Excellent computer skills and aptitude for learning new software
Strong working knowledge of Microsoft Office software such as Word, PowerPoint, and Excel
Must be able to access high-speed internet
#LLI-MM1
What STERIS Offers:
The opportunity to join a company that will invest in you for the long-term. STERIS couldn't be where it is today without our incredible people. That's why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid-time off, holidays, matching 401(k), annual merit, and incentive plans. Join us and help write our next chapter.
Pay range for this opportunity is$51,120.00-$67,095.00. This position is eligible for [BONUS PARTICIPATION]OR a [INSERT COMMISSION RATE RANGE, IF APPLICABLE] commission.
Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
Employees (and their families) may enroll in our company-sponsored medical, dental, vision, flexible spending, health savings account, voluntary benefits, supplemental life/AD&D plans and the company's 401k plan. Employees are covered by an employee assistance program (also available to household members) and long-term disability. Full-Time Employees are also eligible for short-term disability. Full-time Employees will also receive Paid Time Off (PTO) based on years of service and paid Holidays. Part-time employees working 20 or more hours receive a pro-ration of the full-time PTO allocation and paid Holidays based on their standard hourly work week. Full-Time employees are eligible for four weeks of paid parental leave. Part-time employees also receive paid parental leave, pro-rated based on their standard hourly work week.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer.We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by * 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.
Req ID:
42722
Job Category:
Marketing/Communications
Mentor, OH, US, 44061
Nearest Major Market: Cleveland
Nearest Secondary Market: Akron
Job Segment:
R&D, Testing, Sterile Processing, Infection Control, Patient Care, Research, Technology, Healthcare
STERIS Corporation is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.
