Job Description 

Agency Overview:

The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management. Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused and transparent.

Department Mission:

Employee Training & Development (ETD) is charged with identifying knowledge/skill gaps and designing, implementing, and administering training programs in the areas of Tax Education, Technical Training, Organizational Development, and Business Optimization using a variety of delivery strategies, including E-Learning. ETD's primary function is to enhance DOR's business processes by building a strong workforce and ensuring that all DOR employees are continually provided with innovative, effective, and pertinent learning platforms that increase their productivity and enable them to do their jobs more efficiently. Because professional education is a necessary and ongoing process, the work is never done.

Job Overview:

The eLearning Specialist will coordinate the activities of the eLearning projects within the Employee Training & Development group to respond to DOR online training and information initiatives and provide consulting and oversight of the design and delivery of eLearning solutions (including distant learning initiatives).

Responsibilities:

·        Provide eLearning consulting support, both instructional design and technical, to ETD colleagues, DOR management and end users as needed for successful eLearning delivery.

·        Stay current on various eLearning authoring tools and technologies as well as video editing software and hardware.

·        Plan and define project deliverables and recommend alternate strategies to meet deadlines.

·        Provide project leadership, instructional design, video and/or development support to eLearning initiatives.

·        Manage relationships with eLearning external vendors and Administration & Finance IT colleagues to ensure seamless execution of internal video streaming functionality & network performance, external webinars and introduction of new eLearning hardware/software.

·        Provide troubleshooting support across eLearning projects and communicate with external vendors to resolve problems or identify workarounds to meet eLearning goals.

Preferred Qualifications:

·        Knowledge of instructional design and adult learning theory

·        Ability to create eLearning modules using a variety of different software platforms

·        Experience with a variety of multimedia and eLearning tools including Lectora Inspire, Adobe Captivate, and Camtasia

·        Flexible and able to positively collaborate with internal teams and management to ensure requirements are met and projects are kept on schedule

·        Excellent follow-up, time management, and organization skills

As part of the Future of Work initiative, the agency has adopted a hybrid work model.  Hybrid work is a mix of in-office work and telework. This position will work remotely some days and in-person on other days.

An external candidate recommended for a position with the Department of Revenue will be subject to a background check that includes checks for: state and federal tax compliance; child support compliance; education verification; Massachusetts CORI checks; criminal background checks in state(s) of current and previous residence/employment; validation of eligibility to work in the United States; and national fingerprint-based criminal background checks.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.  Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements.  We encourage individuals who believe they have the skills necessary to thrive to apply for this role.