WI3672415

1

High School Diploma/GED

High School Diploma/GED Equivalent

$16.9 + hourly

First Shift (Day)

40

JOB REQUIREMENTS: Member Account Representative - Eau Claire South -
DF1865 Hourly Wage: \$16.90-\$18.92 (candidates with significant related
experience may be higher) Team Member Benefits: Royal is proud to take
care of our team members and their families! In addition to our
comprehensive medical, dental, and vision insurance plans, Royal offers
a 5% 401k employer match, paid family and sick leave, vacation and sick
time accruals, childcare reimbursement, tuition and student loan debt
assistance, pet insurance, and much more! Work Schedule: Working
approximately 40 hours per week. Variable hours between 10am - 6pm
Monday through Friday, including a Saturday rotiation between 10am -
2pm. Training: Prior to starting a normal work schedule, new Royal team
members must attend Foundation Training at our Corporate Center in Eau
Claire, WI from 9:00am - 4:30pm on Monday and Tuesday during their first
week of employment. Out of town learners will be reimbursed costs
related to travel and lodging. \* Foundation Training covers fundamental
information about Royal\'s culture and core values which sets the stage
for team members to be successful within our organization. After
Foundation training is completed, Member Account Representatives will
participate in an additional 9 days of training split between Learning
Center and Tactical Branch locations prior to serving Members
independently at your Home\' Branch. \* Learning Center: Held at one of
three locations (Eau Claire, White Bear Lake, or Somerset), this
classroom style training is conducted via Zoom by a live facilitator and
covers the fundamental aspects of your role. You will be supported by an
in-person content matter expert alongside you to assist your learning.
Training will run from 9:00am 4:30pm on these days. \* Tactical Branch:
This hands-on training experience will provide you the opportunity to
work 1:1 with a dedicated OJT (on the job trainer) for six days to
practice the things you learned at the Learning Center in a live branch
environment prior to getting in front of Members. Description: A Member
Account Representative is responsible for promptly welcoming Members and
others to the office. Accurately process Member transactions as
requested. Open new accounts, process consumer loans applications, and
provide basic financial counseling for Members. Responsible for actively
building relationships by meeting and exceeding the needs of our Members
with Royal\'s products and services. Responsible for demonstrating
electronic services, and resolving Member inquiries or issues in an
efficient, accurate and friendly manner. Assist with the mentoring and
training of team members. Support NPS (Net Promoter Score) initiatives
in the office by providing exceptional service, guided by Royal\'s Core
Values, creating loyal Members. Equal Opportunity
Employer-minorities/females/veterans/individuals with
disabilities/sexual orientation/gender identity \*\*\*\*\* OTHER
EXPERIENCE AND QUALIFICATIONS: Required Education/Experience/Skills: \*
Previous customer service experience. \* Knowledge of financial
services. \* Excellent time management skills. \* Strong listenting and
interviewing skills. \* Ability to coordinate multiple and changing
priorities. \* Ability to work productively in an environment with high
levels of interruption. \* Ability to pay meticulous attention to
detail. \* Ability to communicate and live RCU\'s core purpose and
values, these define and drive our organizational culture. Preferred
Education/Experience/Skills: \* Experience working in financial services
which includes new accounts, loans and loan processing, or equivalent
loan related experience. \* Cash handling experience. \* Associate
degree in Business related field. \*\*\*\*\* APPLICATION INSTRUCTIONS:
Apply Online:
https://ars2.equest.com/?response_id=4c0ed47720c9ee9241557ffeb645fcf6
Other: Applicants ONLY to apply via URL link provided!