Job Description

Handle phone and email service repair requests from consumers
Use computer systems and processes to collect consumer/product information, explain service policies, and pricing, schedule technician in-home repair appointments
Support other staff CSR's in timely response and follow up to service schedules and related repair parts ordering and return scheduling
Communicate effectively with technicians to update schedule status and changes
Research and communicate product information as needed to support consumer requests and service call follow-up
Maintain professional and courteous standards in all interaction with customers, suppliers, Co-workers

Hours: Full Time Monday - Friday 9am-5pm

Candidate Requirements:
High School Diploma
Demonstrate record of work success interacting directly with customers
Attention to detail and accuracy
Work schedule flexibility
Personal skills compatible with team-based work environment

Benefits offered:
Paid time off
Health insurance
Dental insurance
Retirement benefits or accounts
Employee discounts

Communication method(s) used:
Email
Phone

Experience:
Call center: 1 year (Preferred)
Customer service: 1 year (Required)
Phone etiquette: 1 year (Required)

How To Apply

To apply for this position, contact Cathie LeBlanc at the MassHire Cape & Islands Career Center at 508-862-6128 or CLeBlanc@MassHire-CapeAndIslands.com.