GENERAL PURPOSE OF JOB

To alleviate the suffering of mankind by meeting the needs of the community using the various resources available to The Salvation Army.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. To assist the Mahoning County Area Services Coordinator, Director of Programs & Operations (DPO) with social service programs, activities and assistance as requested.
2. Supervise assigned community service workers, WEP workers and volunteers.
3. Assist as needed with the receptionists position
4. Assist with the planning, implementation and daily operation of social serve programs, activities and assistance.
5. Work with DPO to request volunteers as needed
6. Assist with special social service programs year-round and seasonal.
7. To offer empathy, assistance, referrals and refer to officers for prayer, and spiritual guidance when recognized and where needed.
8. To recognize clients’ needs, spiritual economic and practical and make every effort to refer clients to the proper sources for assistance to meet those needs.
9. To understand and be part of the team concept of operation making the success of the whole the success of the one.
10. Recognize that duties and functions may vary on a daily basis and be ready to assist as a team member
11. Maintain a regular schedule for appointments and walk-in clients.
12. Coordinate services between The Salvation Army and other organizations.
13. Provide proper recording and entry of required stats
14. Other duties as assigned by the Supervisor.
15. Willing to learn new duties as required for fulfillment of future Salvation Army Social Service programming including Pathway of Hope initiative. The Salvation Army will train for this program.
16. To maintain Salvation Army confidentiality and proper professional decorum at all times during working hours, when representing The Salvation Army, and at such times as the caseworker may function as such after regular working hours at The Salvation Army or community functions.

Embrace the holistic mission/ministry focus of The Salvation Army to assist individuals who seek assistance.

Ensure the effective and efficient supervision of Social Service workers and volunteers in all areas.  Maintain established Social Service procedures to align with The Salvation Army policies.  Supervise all volunteers, coordinate with agencies the placement of WEP workers and community service workers in line with The Salvation Army policies.  Process all volunteers according to established policies.

Supervise social services ministry to adequately meet the needs of all clients without discrimination.  Ensure that clients are interviewed in an adequate and timely manner.  Oversee the timely interview of all clients seeking assistance for various human service needs in a manner that is consistent with Salvation Army policies.  Keep Area Coordinators and DPO abreast of all social service’s needs.

In collaboration with Area Services and Corps Officers, plan and implement social services programs with an intentional purpose to bridge the gap between social service clients and corps programs to meet the spiritual, physical, emotional and social needs of all clients.

Recruit children of social service clients to participate in After-School/Learning Zone. 

Recruit elderly clients and link them to Older Adult Ministries (SASSY)  Be intentional about program growth and synergy of ministry.

Provide Area Coordinators and DPO monthly, stats of clients that are linked to Corps programs.  Work in close consultation with both Corps Officers and DPO

Maintain inventory for social service programs and emergency disaster services programs.

Supervise volunteers to ensure all gifts-in-kind are receipted.

Collaborate with other social service agencies in the community, and be able to identify and recommend to Area Coordinators potential local social service funding sources.

Provide all required reports to Corps and DHQ for current social service funding sources

Assist in the identification, recruitment, training and utilization of volunteers for both local and seasonal social service activities. Coordinate volunteer activities including participation in aspect of kettle campaign.  Recruit, interview, train and assign volunteers for Salvation Army programs as directed.

Work with DPO to solicit new volunteers by addressing local groups, churches and corporations.  Keep volunteer brochures updated for distribution.

Assist DPO with all special projects:  including all food drives, postal food drive, winter coats projects and other collaborations.  Plan food drives with local businesses.

Oversee and work in consultation with Area Coordinators and DPO to assist where needed in the operations of all season social service programs:  Community Christmas Dinner, Community Thanksgiving Dinner, Back to School, etc.

Participate in required social service counseling, and other appropriate trainings.  Assign social services tasks to workers and ensure social services are conducted in a conducive manner.

Ensure all logs, forms and official documents pertaining to socials services are completed.  Work to improve client quality assurance.  Review effectiveness of social services on a monthly basis.

Maintain detailed communication logs and information for clients.  Work as a team with Area Coordinators Corps Officers and DPO.

Make regular inspection of Food Pantry to ensure safety and compliance with established operational procedures, standard and regulations.

Possess a keen interest and ability to work with people of diverse racial, ethnic, and socioeconomic background in a sensitive and culturally appropriate manner.

Possess high level of confidentiality, and good judgement.

Perform other duties as requested by Area Coordinators/Corps Officers/DPO

SUPERVISORY RESPONSIBILITIES:

The Case Worker Supervisor and Special Events Coordinator shall supervise all social service workers and volunteers and ensure the smooth operation of the Social Services Ministry including Community Service Workers, WEP Workers, and Volunteers.

SPECIAL SKILLS, CERTIFICATES, LICENSES AND REGISTRATIONS:

• Proficient in speaking and interpreting Spanish
• Knowledge of social service practices and requirements.
• Well organized and trustworthy – will have indoor and outdoor keys to the workplace.
• Strong communication skills.
• Computer literate.
• Good assessment skills and ability to address difficult situations with authority and compassion.
• General office skills, and ability to complete tasks in an independent manner.

The Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. 

Its message is based on the Bible.  Its ministry is motivated by the love of God.  Its mission is to preach

the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The information in this job description indicates the general nature and level of work performed by an employee in this classification.  It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job.  Management has the right to add to, revise, or delete information in this description.  Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.  Acceptable job performance includes the completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of The Salvation Army.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.