Department: Systems & Technology
Status:  Regular, Full Time
Reference #: 1058
No. of Positions: 1

As an Associate Security Analyst, you will be responsible for researching, planning and implementing approved security measures to protect computer networks and systems. You will interface with internal departments to assess and analyze security needs and participate in the organization and implementation of Company security training.

This is a Binghamton Home Office position.

Description of Duties & Responsibilities of an Associate Security Analyst:

• Analyze, test, recommend and implement improvements to information security protocols, procedures and systems. Analyze and respond to Threat Intelligence information and recommend or provide countermeasures as required to mitigate risks associated with vulnerabilities relevant to the operating environment.
• Monitor, investigate and analyze security events from various systems and create reports of analysis for management.
• Accurately and promptly Identify security risks and exposures, determine cause of security violations and recommend procedures for resolution of identified issues. Install, Configure and monitor approved tools and recommend countermeasures.
• Perform vulnerability testing, penetration testing, risk analyses and security assessments as assigned by management.
• Continually develop knowledge and skill in field of work through attendance at relevant training programs, conferences, seminars, and through self-study.
• Assist with planning and participate in the organization and implementation of Company security and security awareness training.
• Interface with security vendors to resolve any outstanding issues and investigate anomalies.
• Maintain a current level of knowledge and training regarding changing cybersecurity requirements, vulnerabilities, threats and countermeasures. Research and keep abreast of industry developments including but not limited to technology and security environments, risks and controls.

Required Skills & Experience of an Associate Security Analyst:

• Up to 2 years of information technology experience required.
• Experience with cyber security, penetration testing and networking required.
• Certified Ethical Hacker (CEH), Certified Information Systems Security Professional (CISSP), Certified Penetration Tester (CPT) or Certified Web App Penetration Tester (CWAPT) preferred.
• Intermediate proficiency with Microsoft Windows and Microsoft Windows Suite required.
• Experience with Mac, Windows and Linux operating systems required.
• Experience with TCP/IP, firewalls, intrusion prevention and SEIM systems required.
• Strong written and verbal communication skills.
• Ability to handle multiple priorities simultaneously.
• Ability to pay close attention to detail.
• Ability to prioritize and organize a heavy workload.
• Ability to adapt to change and work under pressure.

Education Required: Bachelor’s Degree in Information Systems or related field of study is required.   

• Visa sponsorship is not available for this position
• Relocation assistance is not available for this position
• Security Mutual is an Equal Opportunity Employer

Pay Range:

• $58,500 to $75,000 annually

The starting pay rate for this role is based on a variety of relevant factors, including location, education, experience, and skills.

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Federal & State Labor Law Posters

Department: Middle Market
Status:  Regular, Full Time
Reference #: 1054
No. of Positions: 1

As a Billing Account Representative, you will bill, reconcile and maintain accounts and administer services to Group Billing, Credit Union and Individual clients of the company while ensuring compliance with all applicable regulatory guidance.

SML supports remote work for NY, PA, NJ, CT, MA, AL, FL, TX, OH, MN, IN, GA, IL, IA, AZ and NC. Reliable internet service is required for the role. If you are interested in this position, but don’t live near Binghamton, NY, this may be an opportunity for you! 

Description of Duties & Responsibilities: 

• Process billing, adjustments and verifications, reconcile payments and follow up. Monitor assigned cases to ensure timely remitting and processing of payments.
• Process general service requests including salary savings list bills, premium and loan payments, pre-nonforfeiture processing, health policy billing, policy system correction requests, DAC tax reporting, beneficiary changes, submission of policy system correction requests and returned checks.
• Confer with Agents, payroll offices and customers by telephone and email relative to post issue service requests and questions. Process related service requests.
• Manage Electronic Funds Transfer accounts, perform taxable gain calculations and tax reporting.
• Process payments by phone and remain Payment Card Industry compliant when handling debit and credit card payments.
• Keep records of customer interactions and transactions.
• Create and update procedural documentation.
• Assist with Call Center overflow calls at high volume times.
• Assist with departmental training as needed.

Required skills & experience:

• Minimum of 2 years experience in Customer Support.
• Experience in accounting or bookkeeping required.
• Experience in an insurance industry or call center environment preferred.
• Experience working in a financial institution preferred.
• Fluency in Spanish a plus.
• Intermediate knowledge of Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Excellent data entry skills.
• Ability to perform work accurately and thoroughly.
• Ability to take care of both internal and external customer needs.
• Ability to pay close attention to detail.
• Ability to prioritize and organize a heavy workload.

Education Required:Associate’s degree in Business or related field of study required.

 Pay Range: $18.16 to $20.07 hourly

 The starting pay rate for this role is based on a variety of relevant factors, including location, education, experience, and skills.

Visa sponsorship is not available for this position
Relocation assistance is not available for this position
Security Mutual is an Equal Opportunity Employer
This position can or will be performed in the State of New York, not including the City of New York.

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Federal & State Labor Law Posters

Department: Individual Client Services
Status:  Regular, Full Time
Reference #: 1048
No. of Positions: 1

As a Customer Service Representative, you will answer incoming calls in a fast-paced call center environment. You will also build relationships with clients and agents and process payments and complex service requests.

This is a remote position. Reliable internet service is required for the role. SML supports remote work for NY, PA, NJ, CT, MA, AL, FL, TX, OH, MN, IN, GA, IL, IA, AZ and NC. 

Description of Duties & Responsibilities: 

•  Support resolution of incoming calls by answering questions, performing research and initiating additional processes as necessary. 
• Process billing requests, which could include billing account number changes, payment type changes (mode changes), premium letters to notify a policy owner of a payment issue, refund requests, premium payment histories, value quotes, form requests, policy reprojection requests, taxable gain calculations, policy conservation, mailing Electronic Funds Transfer forms, etc.
• Process manual premium payments and other service requests from calls by check or phone via a checking or savings account.
• Process authorizations to release information requests.
• SML website inquires. Handle inquired forwarded by Corporate Communications that were made on our public website.
• Complete insurance verifications.
• Complete follow-up calls to request missing items and funds needed to bring policies up to date.
• Keep records of customer interactions and transactions. 

Required skills & experience:

• Minimum of 3 years of experience in Customer Service.
• Minimum of 1 year of accounting experience preferred.
• Experience in an insurance industry or call center environment.
• Fluency in Spanish a plus.
• Basic knowledge of Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Excellent data entry skills.
• Ability to perform work accurately and thoroughly.
• Ability to pay close attention to detail.
• Ability to prioritize and organize a heavy workload.
• Ability to work a flexible schedule with occasional overtime.

Education Required: Associate’s degree in business or related field. 

 Pay Range: $18.16 to $20.07 hourly

 The starting pay rate for this role is based on a variety of relevant factors, including location, education, experience, and skills.

 The level for this position will be determined based on factors including relevant skills, experience and other qualifications.

Visa sponsorship is not available for this position
Relocation assistance is not available for this position
Security Mutual is an Equal Opportunity Employer
This position can or will be performed in the State of New York, not including the City of New York.

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Federal & State Labor Law Posters

Department: Human Resources
Status:  Temorary, Part-time
Reference #: 1051
No. of Positions: 1

As a Human Resources Intern, you will support the Human Resources Department with various projects, research, and tasks with the HR field.

This is a Binghamton home office position.

Description of Duties & Responsibilities: 

• Support the research and implementation of various HR projects and initiatives.
• Assist with the planning and creation of training materials.
• Assist with the planning and preparation of employee engagement initiatives and events.
• Assist with research, update and development of HR policies and procedures.
• Support community volunteering involvement initiatives.
• Help develop content for internal communications.
• Provide general administrative support to the HR team.
• Other duties as needed or assigned.

Required skills & experience:

• Strong interest in pursuing a career in Human Resources or a related field.
• Strong interpersonal skills.
• Excellent communication skills, both written and verbal.
• Highly organized with strong attention to detail and accuracy.
• Strong demonstration of professional skills and work ethic.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Proficiency in Microsoft Office applications, specifically Word, Excel, and PowerPoint.
• High level of customer service with the ability to interact with employees at all levels throughout the organization.
• Ability to work effectively both independently and as part of a team.
• Ability to work between 20 and 30 hours per week.

Education Required:Currently enrolled in a Bachelor’s or Master’s degree program in Human Resources, Business or a related degree. Two years of completed of college coursework required. Completion of three years of college coursework preferred.

Pay Range: $17.00 to $21.00 hourly

The starting pay rate for this role is based on a variety of relevant factors, including location, education, experience, and skills.

Visa sponsorship is not available for this position
Relocation assistance is not available for this position
Security Mutual is an Equal Opportunity Employer

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Federal & State Labor Law Posters

Department: Financial Operations
Status:  Regular, Full Time
Reference #: 1055
No. of Positions: 1

As the Payroll Administrator or Senior Payroll Administrator, you will be responsible for all of the payroll processing, reporting and associated taxes for the Company. You will work with employees, other departments, and management to ensure that payroll is processed correctly, taxes are paid timely and expenses are reflected accurately within our ledger and audit documentation. You will manage associated reporting for taxes, budget and the individual reporting required for 1099s & W-2s.

Hybrid position, with regular visits to the Binghamton Home Office for team meetings. Reliable internet service is required for the role.

Description of Duties & Responsibilities of a Payroll Administrator:

• Process payroll bi-weekly for Company and associated entities.
• Draft and file tax deposits and tax reporting for multiple states and entities.
• Calculate accruals for all wages, taxes and payroll-related liabilities.
• Reconcile wages, benefits, taxes and withholdings monthly.
• Report on payroll budget quarterly and annually comparative to expectations.
• Manage 1099 & W-2 processes, from generation to review and distribution.
• Calculate and process non-routine payrolls.
• Work closely with HR to resolve payroll questions, employee classifications, etc.
• Communicate with employees to resolve questions, ensure correct withholding, etc.
• Compile and review audit documentation for various internal and external audits.
• Research payroll inquiries, multi state legalities, etc. as needed.

Additional Duties & Responsibilities of a Senior Payroll Administrator:

• Handle more complex processing issues.
• Provide processing support.
• Assist with training.

Required Skills & Experience of a Payroll Administrator or Senior Payroll Administrator:

• Minimum of 2 years of experience in Accounting or Payroll is required. Internship experience may be considered.
• Knowledge of GAAP accounting is required.
• Experience with accounting and payroll software is preferred.
• Advanced proficiency with Microsoft Excel.
• Intermediate proficiency with Microsoft Word.
• Excellent verbal and written communications skills.
• Strong analytical problem-solving skills.
• Ability to pay close attention to detail.
• Ability to prioritize and organize a heavy workload.
• Ability to perform work accurately and thoroughly.

Education Required: Associate’s Degree in Accounting is required. Bachelor’s Degree in Accounting is strongly preferred.

Pay Range:
Payroll Administrator: $21.40 to $27.54 hourly
Senior Payroll Administrator: $24.32 to $31.29 hourly

The starting pay rate for this role is based on a variety of relevant factors, including location, education, experience, and skills.

The level for this position will be determined based on factors including relevant skills, experience and other qualifications.

• Visa sponsorship is not available for this position
• Relocation assistance is not available for this position
• Security Mutual is an Equal Opportunity Employer

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Federal & State Labor Law Posters

Department: Product Compliance
Status:  Full Time
Reference #: 1042
No. of Positions: 1

As a Product Compliance Analyst, you will be responsible for developing, evaluating, interpreting regulatory requirements and statutes, and preparing simple to complex product and regulatory filings for state and compact submission.

This is a remote eligible position. Reliable internet service is required for the role. SML supports remote work for NY, PA, NJ, CT, MA, AL, FL, TX, OH, MN, IN, GA, IL, IA, AZ and NC.

Description of Duties & Responsibilities of a Product Compliance Analyst:

• Draft policy forms/pages that are compliant for New York State, the Compact and state specific requirements. Route proof read drafts for approval/changes and track status. Assemble and transmit filings and related correspondence.
• Review, interpret and analyze regulations to determine any required actions. Make recommendations for changes based on analysis. Summarize, compile and communicate information as needed.
• Track and update filing and approval status, verify accuracy and completion and report to management, notify external departments of necessary changes, respond to requests for copies of information.
• Prepare yearly filings for Illustration Actuary, portions of NYS Market Conduct Report, and Exempt States.
• Verify accuracy of Model Advance and production cases.
• Other duties as needed or assigned by management.

Required Skills & Experience of a Product Compliance Analyst:

• 3-5 years experience in Insurance required.
• Experience in a law firm preferred.
• Intermediate knowledge of Microsoft Office Suite required.
• Excellent written and verbal communication skills.
• Excellent analytical skills
• Excellent data entry skills.
• Excellent organizational skills.
• Ability to perform work accurately and thoroughly.
• Ability to pay close attention to detail.
• Ability to prioritize and organize a heavy workload.

Education Required: Bachelors Degree in Business or a related field required.

• Visa sponsorship is not available for this position
• Relocation assistance is not available for this position
• Security Mutual is an Equal Opportunity Employer

Pay Range: $24.32 to $31.29 hourly

The starting pay rate for this role is based on a variety of relevant factors, including location, education, experience, and skills.

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Federal & State Labor Law Posters

Department: Company General
Status: Regular, Part Time, 8 hours per week
Reference #: 1057
No. of Positions: 1

As a Security Officer, you will monitor the security of employees, customers, visitors and Company property.

Description of Duties & Responsibilities: 

• Monitor surveillance systems, physical environment and all entrances to and departures from Company property.
• Participate in the investigation of disturbances or other security related issues.
• Enforce building security and visitor policies and procedures in a professional manner.
• Provide assistance to employees, customers and visitors.
• Engage additional emergency personnel as necessary.
• Act as the Assistant Fire Marshal in the case of building evacuation.
• Ensure security of doors, windows and security gates.
• Document daily activities and irregularities.

Required skills & experience:

• 2 years of related experience required.
• Multiple years of security and/or law enforcement experience required.
• Basic Life Support (BLS) provider credentials from the American Heart Association preferred.
• Basic proficiency with Microsoft Windows Office Suite.
• Working knowledge of security surveillance systems, telephone switchboard and emergency communication systems.
• Must be dependable.
• Ability to handle multiple priorities simultaneously.
• Strong communication skills.
• Ability to be flexible with work schedule.

Education Required: High School Diploma

Pay Range: $18.16 to $20.07 hourly

The starting pay rate for this role is based on a variety of relevant factors, including location, education, experience, and skills.

Visa sponsorship is not available for this position
Relocation assistance is not available for this position
Security Mutual is an Equal Opportunity Employer

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Federal & State Labor Law Posters

Department: Underwriting
Status: Regular, Full Time
Reference #: 1056
No. of Positions: 1

As an Underwriting Consultant, you will be responsible for efficient and quality underwriting of traditional and informal cases, which many will involve complex medical and/or financial histories. You will build and maintain positive relationships with the field force, including brokerage agencies, that will equate to placement of business and expansion of sales. This position will also work closely with the Underwriting staff to assist with processing support, mentoring, co-signs and additional projects as needed.

SML supports remote work for NY, PA, NJ, CT, MA, AL, FL, TX, OH, MN, IN, GA, IL, IA, AZ and NC.      This position cannot be performed in the City of New York. If you are interested in this position, but don’t live near Binghamton, NY, this may be an opportunity for you!

The level of the position will be determined by relevant skills, experience and qualifications.

Description of Duties and Responsibilities of an Underwriting Consultant:

• Demonstrate a mastery of the Company’s product portfolio, implementation and enrollment processes, and marketplace influences.
• Deliver dependable, accurate and timely service while maintaining relationships with internal and external partners.
• Review and apply holistic underwriting approach when reviewing exams, laboratory results, medical tests, and attending physician statements/electronic health records using published underwriting and reinsurance manual guidelines.
• Develop and conduct underwriting presentations for Senior Management, Claims Examiners, Field, Home Office and brokerage distributors and other parties. Answer questions, provide support, and offer resources as necessary.
• Conduct high quality risk assessments on all cases to assure business guidelines, target profit and metrics are met.
• Participate in development and/or delivery of Underwriting and product training material.
• Participate in and review internal audit and identify opportunities for improvement to underwriting quality gaps.
• Act as a technical resource for the Underwriters and provide developmental feedback on case level decisions within the context of a mentoring relationship.
• Analyze competitive market intelligence to identify trends. Provide guidance regarding the business unit’s performance, financial results, profitability, competition and market trends.
• Engage in advanced phone and email contact with Reinsurers regarding resolution of questions on potential cases.
• Underwrite cases in an efficient, sound, objective, and consistent manner with consideration for the Company’s philosophies, profitability, mortality expectations, and marketplace needs.
• Provide ongoing support to internal and external customers. Engage in communication with field associates, internal staff, and vendors in support of Company mortality, profitability, and sales objectives.
• Manage case inventory within time standards established by department management.
• Monitor case queue of supervised Underwriter Trainees.
• Special projects as needed or assigned.

Required skills and experience of an Underwriting Consultant:

• Minimum of 6 years of related experience is required.
• Excellent verbal and written communication skills while working with different levels of both internal and external stakeholders.
• Demonstrated ability to handle sensitive and difficult customer service situations is required.
• Training experience in an underwriting environment is required.
• Knowledge of company and industry products and procedures preferred.
• Chartered Life Underwriter (CLU) and industry involvement through participation (board member, program committee, or past president) in a local, regional, or national underwriting association is preferred.
• Intermediate proficiency with Microsoft Word and Excel required.
• Fellow Life Management Institute (FLMI) and Fellow, Academy of Life Underwriting (FALU) are both preferred.
• Ability to work on a team and independently.
• Ability to adhere to timelines and schedules without sacrificing quality.
• Ability to pay attention to detail and perform work reliably, accurately, and thoroughly.
• Ability to work outside of normal business hours to meet project deadlines.
• Ability to adapt to change and work under pressure.
• Ability to pay close attention to detail.
• Ability to travel up to 9% of the time.

Education Required: Bachelor’s degree in a related field of study is required. Bachelor’s degree in medical or financial fields are strongly preferred.

• Visa sponsorship is not available for this position
• Relocation assistance is not available for this position
• Security Mutual is an Equal Opportunity Employer

Pay Range: $85,000 to $115,000 Annually

The starting pay rate for this role is based on a variety of relevant factors, including location, education, experience, and skills.

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Federal & State Labor Law Posters