Job Description

Responsibilities:

In collaboration with developers and product, coordinate and execute all phases of user research, including authoring research documents, developing screeners, recruiting potential participants, developing consent forms, surveys, test plans and interview discussion guides and moderating usability lab sessions, lab setup and consolidation of usability findings database and reports.

Plan, schedule and facilitate smooth-running user studies, interviews, and other related interactions with customers and users in support of user experience team projects.

Creating and maintaining project schedules, and advising project teams in planning user research activities.

Act as an excellent liaison between customers, user research participants and our cross-functional product team members at KR.

Assist product teams with research spikes and the best user research methodology to meet both user and  business objectives

Create, present and maintain project documentation including research plan(s), schedules, status and meeting reports, usability findings database, and research insight library - share-out insight reports post travel

Partner closely with the KRADOS, architecture team and or partnering portfolio team(s) on research and travel when appropriate

Work as a balanced team alongside product and engineering to conduct research, discovery and framing efforts

The team is responsible for generating proposal presentations and  research finding COAs, framing outcomes and advocating for improvement recommendations that feed the OpsC2 Branch-level roadmap

Prepare research findings deliverables such as reports, presentations, comparative analysis, service blueprints, user flows, user journey maps,storyboards, use case COAs, personas, etc. as appropriate for each project

Assist in establishing UX research best practices; identify and define best research methods for KRADOS Design; and assist in building UX research repository, resource hub and training materials


Key Qualities:

Strong verbal and written communications skills coupled with a high attention to detail

Excellent observational skills and a great analytical ability

Demonstrated experience developing and conducting user research, including lab and field-based user studies, heuristic evaluations, cognitive walkthroughs and contextual inquiries

Demonstrated experience developing personas, scenarios and work flows based on user research

Demonstrated ability to conduct usability tests, concept prototypes; familiarity with Figma

Understand technical concepts related to system architecture (understand the impact and approach to adding a new service or product to existing ecosystem)

Technical background and/or ability to understand complex technical concepts related to user workflows and the impact to upstream and downstream consumers/products


Job Requirements:

3-5 years of prior experience as a UX Researcher

Ability to obtain a Security Clearance

Must be a US Citizen

Bachelors or Masters degree in Human-Computer Interaction, Computer Science, or other comparable social science degree

Ability to package user research in a highly consumable format and communicate to product teams and internal stakeholders

Ability to travel on site (Air Operation Centers, etc) as necessary to conduct user research

Ability to collaborate throughout the research process with the Balanced Team (Design, Product, Engineering)

You are a U.S. citizen and are eligible to obtain a U.S. Security Clearance

How To Apply

Please send resumes to jmckenna@masshiremsw.com who will provide your resume directly to the hiring manager. Please indicate the position that you are applying for in the subject line of the email.