• Paid work experience in a professional office setting at a customer service reception desk providing in-person customer service and managing multiple phone lines.
• Paid work experience in a professional office processing incoming and outgoing mail using a postage meter and receiving and delivering packages to and from various locations. 
• Paid copy center work experience such as three-hole punch, stapling documents, printing multiple pages, and printing documents that are double sided.
• Paid work experience with Microsoft Office products or similar software.

This position performs somewhat complex work under general supervision applying knowledge of departmental procedures, records, and regulations and serves as the primary contact in the area of assignment.

This job classification can be found in several departments and/or divisions throughout the County. Because the position varies slightly from department to department, essential functions will be provided for specific positions when vacancies are being filled.

MINIMUM QUALIFICATIONS: This position requires a High School diploma and two years of experience in the area of assignment, or equivalent. Completion of a related business or office certificate program may be substituted for one year of required experience.

CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE
Core Competencies outline essential business and professional traits necessary to perform this job.

• Promotes a diverse, culturally competent, and respectful workplace
• Demonstrates skill in performing bookkeeping entries and other record keeping or tabulations with accuracy
• Demonstrates skills in keyboarding
• Demonstrates ability to follow moderately complex oral and written instructions and to learn the procedures involved in maintaining legal, accounting, or statistical records
• Demonstrates ability to perform complex administrative or research tasks as assigned in an effective manner; maintain and revise records and to control their use and presentation
• Demonstrates ability to compose correspondence requiring the application of knowledge of methods, procedures, policies and other information
• Demonstrates ability to operate general office equipment and perform complex computations accurately and rapidly
• Demonstrates ability to accurately sort and file a variety of materials in accordance with designated systems

Perform duties using knowledge of procedures, records, and regulations:
• Processes and delivers incoming and outgoing mail;
• Performs phone and reception desk customer service;
• Maintains office equipment and orders supplies;
• Drafts various department documents under general supervision; reviews documents for grammatical errors;
• Collects fees and processes payments and may balance cash accounts;
• Formats and submits reports under supervision;
• Records and maintains various departmental documents;
• Reviews and updates working procedures;
• Enters and maintains data into computer with accuracy;  conduct file searches and retrieve documents;
• Initiate purchase orders and pays invoices; Collect and record a variety of receipts and disbursements for various funds;
• Compile, calculate and prepare reports and billings;
• Schedule meetings and assist with coordination of department events;
• May mentor and train other OS II clerical staff;
• Communicates technical issues to IT using standard procedures.

Provide customer service:

• Answers questions from the public in person or over the phone; refer callers or visitors to appropriate department if applicable.

Performs other related duties as assigned.

WORK ENVIRONMENT

Work performed is sedentary in nature, and typically performed within the Government Center or a Satellite office. Lifting requirement of 15-20 pounds on an occasional basis. Frequent wrist and finger manipulation due to high concentration of filing, compiling, calculating, or computer work. Equipment used may include, but is not limited to, computer, calculator, telephone, camera, and copier/scanner/fax machine.

Work interruptions are frequent.  There is some pressure associated with dealing with individuals who may be emotionally charged and with project or activity deadlines and details. Driving or riding to work at a service center, attend meetings, participate in or lead training sessions, etc. may be required. May involve exposure to environmental conditions.

Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position's essential functions.

This job description is intended to describe the kinds of tasks and level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The County retains the discretion to add or change the contents of this job description at any time.