Job Listing
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| Job ID: 14019672 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Equipment Customer Support Representative |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | 401(k) or other retirement, Clothing/uniform allowance, Dental Insurance, Health Insurance, Holidays, Sick Leave or PTO, Vacation or PTO, Vision Plan |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | High School Diploma/GED |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
Represent the Ziegler Product Support Sales Team in a sales support capacity by helping promote and sell Ziegler's product support services. The goal of the product support team is to increase product support sales by providing our customers with unparalleled customer support and innovative solutions that set the standard for the industries Ziegler serves.
Responsibilities:
Promote the growth of Ziegler's entire product support capabilities to retail accounts, customers with modest equipment fleets and unknown new accounts
Establish contact and relationships with inactive customers
Promote customer use of e-commerce through registration on CAT sites/apps, which allow customers to self serve parts orders
Maintain good internal & external customer relations
Intervene to solve problems and issues
Assist equipment sales and customer support sales teams
Measure undercarriage and report condition to internal and external customers
Provide customer proposals on parts, Customer Value Agreements (CVA), warranties and other product support services
Contact customers to renew CVAs and warranties as they near expiration date
Utilize CRM to track customer activity including phone calls, emails and in-person visits
Qualifications:
2 - 4 year degree is preferred
2+ years of related customer support experience
Strong customer service skills
Results-oriented and self-starter
Strong mechanical aptitude
Excellent communication skills - written and verbal
Sense of urgency
Must have and maintain a clean driving record
Customer Focus, Achievement Orientation, Problem Solving, Planning and Organization and Teamwork
Able to operate equipment safely
Travel:
Up to 20% travel within territory
Minimum Physical Requirements:
Push/pull up to 10 lbs.
Lift up to 30 lbs.
Carry up to 50 lbs.
Neck rotation, trunk rotation, stair climbing, ladder climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching.
This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.
Ziegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status.
For more information about your equal employment opportunity rights and protections, click here.
For information about your Family and Medical Leave Act rights, click here, and for information about the Employee Polygraph Protection Act, click here.
For information about Pay Transparency Nondiscrimination
Ziegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, status as a qualified individual with a disability, or any other protected class status.
Refer to ID 77782932_1 when applying |
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