Position Summary
The Scheduling Assistant schedules all client appointments for both child and adult providers. This includes, but is not limited to follow-up appointments, new client appointments, transfer appointments, hospital discharge appointments, and new referrals to the agency.
Required Education and Experience
- High school diploma; knowledge, skills and abilities comparable to that of a high school graduate are required. Associates in healthcare preferred.
- One year of medical scheduling experience or an equivalent combination of education and experience that meets the required knowledge, skills and abilities.
Related Knowledge, Skills and Abilities
Knowledge of electronic calendaring programs (e.g., Microsoft Outlook, Credible) for scheduling appointments and setting reminders; Ability to use a computer to input data, access information, and/or create materials and documents using a variety of software applications; Knowledge of electronic medical records; Knowledge of proper spelling, grammar, punctuation, and sentence structure to ensure written materials prepared and reviewed are complete, concise, and error-free; Ability to exercise sound judgment when making decisions in accordance with program or work unit goals and objectives; Excellent active listening skills; Exceptional attention to detail; Ability to record accurate data and complete documentation within established expectations and by communicated deadlines; Excellent phone and email etiquette; Ability to work with individuals of all levels; Ability to demonstrate a concern for the needs and expectations of our internal and external customers and make them a high priority; Ability to respond effectively to changes in the work environment in a positive and professional manner.
Willing and available to work modified schedules (weekends, holidays, etc.) as required; Ability to drive and must possess a valid driver's license. May be required to travel to different Horizon work sites during the day based on operational needs or to provide administrative support at other locations. Regular attendance at training and Horizon meetings may require travel to a variety of Horizon sites.
About Horizon:
Horizon Behavioral Health is located in the heart of Central Virginia surrounded by the beautiful Blue Ridge Mountains. Whether your passions be hiking on the vast Appalachian Trials, kayaking through the James River Blueways, or a Sunday drive along the world-famous Blue Ridge Parkway, Lynchburg VA offers small-town southern charm with an active culture of music festivals, outdoor activities, and performing arts that placed it at the top of the list by Reviews.org as the 2019 best place for millennials to move. Horizon is also the proud recipient of Living in Lynchburg's 2021 Giving Back Award, Best Place to Work in 2018, Best of Lynchburg for Counseling Services for multiple consecutive years, and again most recently for 2021!
Employment with a VA Community Services Board offers generous benefits that include participation in the Virginia Retirement System (VRS); life, health, dental, and vision insurance; annual leave, sick leave and paid holidays. Horizon's clinical sites are NHSC/HRSA approved and qualifies as public service loan forgiveness (PSLF) employer site. If you are interested in continuing your education, working at Horizon qualifies you to receive discounts at some local universities.
Horizon Behavioral Health is an Equal Opportunity Employer (EOE)
