We seek a highly skilled and motivated IT Senior Associate L1— IT Application Administrator to join our
dynamic IT team at Hunter College and provide essential IT services and support across various
departments and systems within our institution. The ideal candidate will have a strong technical
background with hands-on experience in system administration, database management, application
support, and project coordination. This role requires proactive problem-solving skills, excellent
communication abilities, and a commitment to delivering high-quality service to our stakeholders.
Key Responsibilities:
• Application and Database Management:
o Migrate and manage Microsoft SQL databases for applications to new servers as
required.
o Provide support for enterprise applications, including Titanium, Globodox, Online Photo
Submission, InstantID/IDWORKS, StarRez, Blackbaud, Access Control systems.
• SCCM and JAMF Administration:
o Package and deploy applications, Windows updates, and system settings using SCCM.
o Package and deploy applications, security updates, policy enforcement and system
settings using JAMF.
o Monitor SCCM infrastructure health, conduct regular audits, and implement
optimizations to ensure reliable performance.
o Develop and maintain SCCM task sequences, scripts, and deployment packages to
automate software installations and updates.
o Coordinate SCCM patch management processes, ensuring timely deployment of security
patches and updates across the organization.
o Troubleshoot SCCM-related issues, provide root cause analysis, and implement solutions
to resolve technical problems efficiently.
• System Support and Maintenance:
o Troubleshoot and resolve issues related to Access Control Systems like Continuum,
AMAG, Transact, and other integrated systems.
o Support inventory systems like WebCheckout imports and conduct data cleanup
activities.
o Provide technical support to end-users, addressing issues related to servers,
virtualization, and directory services.
o Collaborate with other IT team members to resolve escalated technical problems
efficiently.
o Oversee the installation, configuration, and maintenance of servers, operating systems,
and virtualization platforms (e.g., VMware, Hyper-V).
o Manage system infrastructure including Active Directory, group policies, and network
protocols to support organizational needs.
• Project Coordination and Upgrades:
o Coordinate and assist with system upgrades such as Transact Campus, ensuring
seamless integration and functionality post-upgrade.
o Collaborate with vendors and internal teams on software deployments and system
migrations.
• Technical Documentation and Support:
o Serve as an escalation point for complex technical issues, providing in-depth analysis
and resolution.
o Respond to system outages and emergencies promptly, implementing effective
solutions to minimize downtime.
o Document system configurations, procedures, and troubleshooting steps for knowledge
sharing and compliance purposes.
o Provide technical support to end-users, addressing issues related to servers,
virtualization, and directory services.
o Collaborate with other IT team members to resolve escalated technical problems
efficiently.
• Security and Compliance:
o Support XDR rollout using SCCM, MDT, and JAMF, ensuring endpoint security and
compliance with institutional standards.
o Assist with compliance tasks such as license management and updates via SCCM and
JAMF.
• Collaboration and Training:
o Lead a team of technicians and collaborate with IT professionals across departments to
prioritize tasks and projects.
o Collaborate with other IT teams and departments to ensure seamless integration of
systems and services.
o Provide training and guidance to end-users on system-related best practices.