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Computer Consultant II

Posting Details

Posting Details

Job # 040881
Department Code 31104-1090
Department Office of Chief Operations Officer
Job Title Computer Consultant II
Location Syracuse, NY
Pay Range $58,500 - $80,000
Pay Determination
Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Staff Level S5
FLSA Status Exempt
Hours
Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.
Job Type Full-time
Campus Syracuse, NY
Unionized Position Code Not Applicable
Job Description
This position will help with the management and deployment of all technology within the Auxiliary Services division. The Computer Consultant II will install, implement, and train users on hardware and software, as well as help develop new technology processes and streamline operations within the Auxiliary Services division. This position will be responsible for day-to-day help desk operations in conjunction with our computer consultant I positions, as well as working directly with the Data Systems Administrator on larger scale projects and installations.
Qualifications
  • Bachelor’s degree in computer science or IT preferred.
  • Three (3) plus years of experience with IT support, server management and active directory.
  • Experience managing desktops and laptops in a large environment.
  • Experience software deployments in a large environment.
  • Experience with enterprise level project participation.
Job Specific Qualifications
  • Active Directory experience, such as group policy management.
  • Virtual Server Management utilizing vCenter & vSphere.
  • Windows server administration (2016, 2019, 2022).
  • Windows operating systems (7, 10,11).
  • MacOS operating systems and JAMF a plus.
  • PC Troubleshooting, repair, and research.
  • Basic understanding of firewalls and network security appliances and network protocols.
  • Excellent communication skills, being a self-starter and the ability to work independently.
  • Ability to multi-task and work on multiple issues/projects concurrently all while meeting deadlines.
  • Strong documentation skills, ability to present solutions and ideas to end users in layman’s terms.
  • Programming language knowledge such as PowerShell, Python as well as SQL.
  • SharePoint management knowledge a plus.
  • Point of Sale systems knowledge, specifically Oracle Micros and Oracle NetSuite a plus.
Responsibilities
  • Responsible for supporting, maintaining, monitoring, updating, troubleshooting, and repairing department computer systems (including servers, desktops, and laptops), network components, software, and applications.
  • Provides technical expertise on vendor supported systems and equipment configurations, assists in development of hardware and software performance\ evaluations, recommends optimum equipment configurations, and implements and maintains other system software.
  • Monitor help desk requests and evaluate higher volume requests with team to determine potential for solutions to reduce ticket numbers.
  • Acting as an escalation point for computer consultant I when higher technical knowledge is necessary to resolve issue.
  • Create and update documentation on known solutions to disseminate knowledge to department and end users.
  • Help maintain inventory management system adhering to PCI chain of custody of all PCI related devices as well as regular hardware and software licenses that need to be tracked.
  • Works closely with Data Systems Administrator in project deployment and implementation for the Auxiliary Services division, including Point of Sale upgrades, deployment, and replacements.
  • Acts as technical liaison between Auxiliary Services departments and vendors for vendor supported hardware and software.
  • Work with vendors on integrations across SU managed applications and vendor supported systems.
  • Maintaining Auxiliary Services Digital Content Software for all digital menu boards across the division. Including deploying new features, resolving software and hardware related issues, and working with the vendor on enhancements.
  • Participates in after hours on call rotation as well as remote events for hardware and software support of athletic and student related events.
Physical Requirements
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.
Quick Link https://www.sujobopps.com/postings/104532
Job Posting Date 05/03/2024
Application Deadline
Full Consideration By
Job Category Staff
Message to Applicants

Applicant Documents

Required Documents
  1. Resume/CV
  2. Cover Letter
Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you first find out about this position?
    • sujobopps.com (Syracuse University Online Employment website)
    • Syracuse University HR Recruiter
    • Virtual Career Fair (via NYS Department of Labor)
    • SUNY EOC (Equal Opportunity Center)
    • Women’s Opportunity Center
    • Jubilee Homes
    • Syracuse Northeast Community Center
    • Interfaith Works
    • JobPlus
    • Syracuse.com
    • Chronicle of Higher Education
    • HigherEdJobs.com
    • HERC (HERC Higher Ed Recruitment Consortium)
    • InsideHigherEd.com
    • Indeed.com
    • DiverseEducation.com (Diverse Issues in Higher Education website)
    • LinkedIn Job Posting
    • Facebook
    • Job Fair
    • Search Firm
    • Referred by an SU Employee
    • Other
  2. If "other", please describe how you first found out about this position.

    (Open Ended Question)