Job Description
Service Operations Manager
Job CategoryVehicle Service
LocationBlue Ash, Ohio
Req. ID221283
Job TypeFull-time
Tesla participates in the E-Verify Program
What to Expect
The Service Operations Manager is
strategic, has strong leadership skills and is hungry to dive into critical
challenges across our Sales, Delivery, and Service (SSD) organizations by
breaking down silos and partnering closely with cross-functional teams,
ensuring quality standards are met, providing cost efficient and scalable
solutions and process improvements to drive the business forward.
In this role, you will be responsible
for managing a team of Program Managers working on enhancing operational
efficiencies and driving implementation strategies across the territories. You
will also help coordinate new store openings and ongoing repairs, maintenance
and capital improvement projects. You will be measured on your strategic
agility and ability to drive results with a relentless focus on our customer,
building a strong team on a foundation of trust.
Location: Great Lakes or Midwest
What You'll Do
Manage a team of Project Managers and functional specialists responsible for devising implementation strategies and executing standardization and efficiency initiatives across SSD and the territory
Analyze and provide recommendations on how to improve operational efficiencies across service operations
Manage new store opening timelines and business operational readiness, including capacity planning, scheduling, staffing and system set-up
Ensure that critical leadership roles are staffed and onboarded aligned with leadership standards and training
Assess needs for repair, maintenance, and capital improvements, build business cases for projects, review quotes, and conduct quality control of work
What You'll Bring
Strong Tesla sales, service or delivery background, expertise in Tesla systems and reporting tools, experience leading a Sales, Delivery or Service operation is preferred
Ability to prioritize multiple projects and adhere to business-critical deadlines
Excellent written and verbal communication skills
Dedicated and ethical approach to business operations
Ability to develop collaborative relationships acting as a well-respected, trusted partner with whom others want to work
Ability to travel across the country on a needs-based basis and to work evenings and weekends
Valid driver's license in the country in which you are applying
Compensation and BenefitsBenefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
LGBTQ+ care concierge services
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
For quick access to screen reading technology compatible with this site (free step by step ). Please contact for additional information or to request accommodations.
Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
