Job Description 

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries.  Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for a Customer Care Associate. The right candidate will think and react quickly, formulate creative solutions to pressing problems, and serve our homeowners with dedication. Associate will interact with customers to address and resolve inquiries by taking ownership of the customer experience.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Serve as the human voice and personality behind our brand providing quality customer care with each and every homeowner interaction
• Effectively breakdown information and identify opportunities to gain homeowner agreement and trust
• Commit to treating customers and teammates with the utmost integrity and respect
• Challenge yourself and raise the bar for excellence in customer service
• Take ownership of every customer experience
• Utilize good judgement and understanding of company policy to effectively make decisions to resolve customer issues
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to work overtime
• Ability to travel overnight

Education and/or Experience

• High school diploma or general education degree (GED)
• One to three years related experience and/or training
• Minimum 1 year of customer service experience (real estate, retail, etc.)
• Excellent communication, decision making, persuasion and problem resolution skills
• Experience working in a fast-paced, goal oriented and team based structured environment
• Experience with tracking customer care incidents within a CRM system such as MS Dynamics, Salesforce, etc.
• Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
• Proficiency with MS Office and email
• Ability to sit for majority of 8-hour workday; use hands and fingers to handle or feel; reach with hands and arms; talk and hear.  Specific vision abilities required by this job include close vision and peripheral vision
• The noise level is generally moderate

Preferred Qualifications

• Bachelor's degree from a four-year college or university a plus
• Bilingual preferred
• Proficiency with social media platforms (e.g., Facebook, Twitter, etc.)

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

• Medical, Vision and Dental
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life Insurance
• Vacation, Sick, Personal Time and Company Holidays

Build YOUR future with D.R. Horton, America’s Builder.  #WeBuildPeople2

Follow us on social media @hortoncareers for an inside look at our company and connect with us on LinkedIn for up to date job listings!

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