WI3665641

1

High School Diploma/GED

High School Diploma/GED Equivalent

Unspecified

40

JOB REQUIREMENTS: The Roadside Event Specialist/Dispatcher II is
responsible for handling events marked \"major\" as defined by most
current major event requirements. In addition to handling any
assignments assigned by management. Job Duties All responsibilities of
New Call/Follow Up Dispatcher I & II. Handle the day to day operational
needs of the Major Events as defined by most current major event
requirements. Ability to accurately handle at highest level of service:
High dollar amount repair approvals and service provider payouts,
internal and customer approvals, emailing documents, pictures, handling
serious situations such as Accidents (including fatalities), Police
Impounds, High level equipment recoveries, various customer campaigns,
etc. Ensure timely response for repairs and/or other customer
instructions for equipment are handled promptly and accurately. Ensure
estimates are handled timely and accurately. Ensure COD payment of
invoices are handled timely and accurately. Communicate directly and
effectively with customers, drivers, service providers and co-workers.
Consult with the Roadside Events Supervisor and/or Roadside Event
Senior/Lead (If applicable) when issues arise. Ensure Customer Protocol
is being followed per customer criteria at the highest possible level.
Proactively update drivers, customers and service providers at all
times. Ensure correct billing is selected and communicated with service
provider. Other duties and projects, as assigned by your immediate
supervisor or other management. Project a positive image for FleetNet
America with the internal and external customers and employees at all
times. Qualifications High School Diploma/GED and 3 years\' experience
in a related field with a Minimum one year in previous role as New
Call/Follow Up, Dispatcher II or TMCare. The right candidate could also
have a different combination, such as any level degree/certification
beyond a HS diploma/GED in a related discipline; or 5 years\' experience
in a related field Requires Proficiency in Microsoft Office Suite.
(Proficient computer and phone skills required, including but not
limited to fast typing skills, data entry, word processing, email. Job
requires multitasking skills, ability to talk and type information at
the same time) Excellent skills to work effectively with teams
throughout organization Flexibility with schedule. Great communication
skills by phone, email and in person. Good organizational skills.
Ability to handle multiple\... For full info follow application link.
Cox is an Equal Employment Opportunity employer. All qualified
applicants/employees will receive consideration for employment without
regard to that individual\'s age, race, color, religion or creed,
national origin or ancestry, sex (including pregnancy), sexual
orientation, gender, gender identity, physical or mental disability,
veteran status, genetic information, ethnicity, citizenship, or any
other characteristic protected by law. \*\*\*\*\* APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/A7F904932D2E4013