ATS Company:
SP Industries
Requisition ID:
12371
Location:
Warminster, PA, US, 18974
Date:
Apr 22, 2024
Customer Service Specialist
ATS Scientific Products is seeking a Customer Service Specialist to join the team!
RESPONSIBILITIES
Perform duties to process domestic and international customer orders for sales territories in an accurate and timely manner, maintain effective customer relations and assist customer by resolving problems. Order processing cycle includes, but not limited to, purchase order review, accurate and efficient order entry, acknowledgments, order and shipment status, order cancellations, payment tracking, price discrepancies, order troubleshooting, and responding to phone calls circulated through the phone queue. Daily review of open order reports to ensure "On-Time In Full" performance targets are met. Collaborate with sales, manufacturing, accounting, shipping and other departments to ensure best customer experience.
As needed, additional responsibilities may include supporting the commercial team with sales analysis, creating sales quotes, distribute and follow up on customer surveys and other general sales support projects. This role will also be responsible for international customer support and other training as needed.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill
and/or ability required. Reasonable accommodations may be made to enable individualswith disabilities to perform the essential functions.
Excellent written and verbal communication skills
Ability to multi-task, time management and detail-oriented aptitude
Accurate data entry skills
Organizational and problem-solving skills
Strong telephone communication and interpersonal skills
Professional, engaging demeanour, able to forge relationships with customers, co-workers
Proficient in Microsoft Office programs, ERP or other Order Processing System knowledge
EDUCATION and/or EXPERIENCE
HS Diploma or equivalent
Recent 3-5 years Customer Service experience
International trade specialist knowledge (Tariffs, Incoterms, International documentation/payments (Letter of credit, CAD), etc.) is a plus
HSE
All employees have the responsibility to work in a safe manner and report any health, safety or environmental concern to their manager or supervisor in a timely manner.
Employee responsibilities for Health, Safety and Environment include:
Work in compliance with divisional health, safety and environmental procedures
Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout-tagout methods
Report any unsafe conditions or unsafe acts
Report defect in any equipment or protective device
Ensure that the required protective equipment is used for the assigned tasks
Attend all required health, safety and environmental training
Report any accidents/incidents to supervisor
Assist in investigating accidents/incidents
Refrain from engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct
Additional Information
Why Scientific Products? The three parallelograms in our logo reflect our core company values: People, Process, and Performance. As part of ATS, Scientific Products leverages the ATS Business Model (ABM) to train, develop, engage, empower, and energize our people to make impactful changes in the organization. Our relentless focus on people is what continues to set us apart as a great place to build a career.
We provide a wide range of innovative and high-quality scientific products that improve people's lives
We offer a robust health and welfare benefits package that includes Life, Health, Dental, Vision
We offer 401(K) including company match, Paid Time Off annually + Paid Holidays
You will enjoy career Advancement Opportunities and Tuition Assistance to help you achieve your goals and continue your career growth
SP's Affirmative Action Plan is available through the HR Department and may be accessed during normal business hours.
Pay Transparency Nondiscrimination Provision:
SP will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Nearest Major Market: Philadelphia
EEO and Affirmative Action Statement:
SP is an Equal Opportunity Employer, dedicated to a policy of non-discrimination in employment on any basis and takes affirmative action to ensure equal employment opportunities. It is our policy to provide our employees and applicants with equal employment opportunities in accordance with applicable laws and not to discriminate on the basis of race, color, religion, ancestry, national origin, age, marital status, sex, gender identification, sexual orientation, genetic information, political belief, pregnancy, citizenship, handicap or disability, status as a veteran or member of the U.S. military, or any other characteristic protected by applicable federal, state, or local laws.
