Review Vacancy
The date on which the vacancy post was submitted.Date Posted 03/10/25
The last date that applications will be accepted.Applications Due03/25/25
This is the unique identifier for this vacancy.Vacancy ID182403
Indicates whether if this vacancy posting is part of the NY HELPS Program.NY HELPYes
The agency in which the vacancy exists.AgencyInformation Technology Services, Office of
The job title for the vacancy.TitleInformation Technology Specialist 2 (NY HELPs) - 8603
The job title for the vacancy.Occupational CategoryI.T. Engineering, Sciences
The salary grade for this vacancy. Salaries are determined by salary grade and bargaining unit.Salary Grade18
The collective bargaining unit to which this vacancy is assigned.Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
The minimum and maximum of the salary range for this vacancy.Salary RangeFrom $65001 to $82656 Annually
Indicates whether this job is full-time or part-time. If the job is part-time, an estimated percentage will be provided. Employment Type Full-Time
This indicates the type of job, typically permanent, temporary, or provisional. 'Provisional' means that the appointment will be temporary until the incumbent takes and passes an appropriate civil service examination. Appointment Type Contingent Permanent
Estimates the percentage of time incumbents of this vacancy will be required to travel. Travel Percentage 0%
This provides information on the expected workweek. Workweek Mon-Fri
The number of hours in the workweek, typically 37.5 or 40 for full time, or any other number for part time.Hours Per Week 37.5
Workday
If checked, the agency allows flextime. Flextime allowed? No
If checked, this vacancy includes mandatory overtime. Mandatory overtime? No
If checked, this agency allows compressed workweek scheduling. Compressed workweek allowed? No
If checked, this agency allows telecommuting for this position. Telecommuting allowed? Yes
The county in which the vacancy is located. County Albany
The street address where the vacancy is located. Street Address 50 Wolf Rd., Flr 2
The city where the vacancy is located. City Albany
The state where the vacancy is located (the default is New York). StateNY
The zip code where the vacancy is located. Zip Code12205
The duties that the incumbent of the vacancy will be expected to perform. Duties Description Under the general direction of an Information Technology Specialist 3, the Information Technology Specialist 2/Zone Technician, SG-18, within the Chief Technology Office, Workplace Services Bureau, Agency Services Section, will function as general desktop support staff for Workplace Services Support within the NYS Office of IT Services (ITS). These positions will be assigned to a variety of locations in support of ITS’s client agencies, and may require lifting equipment weighing up to 50 pounds, intermittent travel, and some overtime.
Specific duties include, but are not limited to, the following:
• Review and respond to IT Service Management (ITSM) system incident and request tickets within designated assignment group.
• Receive and professionally and courteously address desktop support calls transferred by the Service Desk.
• Monitor ITSM work queues to ensure timely and effective resolution/fulfillment of client requests.
• Collaborate with counterparts within other Regional areas as work load dictates.
• Install, load, and configure software and applications.
• Troubleshoot and provide technical assistance to clients.
• Obtain base knowledge in the core products used by supported clients.
• Document diagnostic steps taken to troubleshoot/resolve client issues.
• Work with other ITS groups to resolve computer-related issues.
• Install, configure, and troubleshoot Multi-function Printers and Network printers.
• Work with vendor support to resolve technical problems with agency IT equipment.
• Train and orient users on hardware and software where appropriate.
The minimum qualifications required for this vacancy. Minimum Qualifications Open Competitive: A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science.
OR
A bachelor's or higher-level degree in any field and one year of experience in information technology;
OR
60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology.
OR
Two years of professional experience in information technology.
Promotion: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade (SG) 14.
Transfer: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, G-18; OR in a title G-16 or above deemed administrative under Section 52.6 of the Civil Service Law.
55b/c Appointment: This position is eligible for 55b/c designation and candidates are encouraged to apply.
NYS HELPS: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).
Please note:
o Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.
o Appointment to this position is not final until all agency approvals have been granted.
Additional comments regarding the vacancy. Additional Comments Some positions may require fingerprinting.
Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.
Positions located in New York City, will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.
For the duration of the NY HELPS Program, this title maybe filled via a non- competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.
At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development
Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost
Additional Benefits
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.
The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
Some positions may require additional credentials or a background check to verify your identity.
The name of the contact person for this vacancy. Name ITS Human Resources
The telephone number to use for questions about this vacancy. Telephone 518-473-0398
The fax to use for this vacancy. Fax 518-402-4924
Email address for emailing applications, or to ask questions about this vacancy. Email Address PostingResponses@its.ny.gov
Address
The street address of the contact for this vacancy. Street Empire State Plaza
Swan Street Building, Core 4, Floor 1
The city for the contact for this vacancy. City Albany
The state of the contact for this vacancy (the default is New York). State NY
The zip code for the contact for this vacancy. Zip Code 12220
Instructions for potential applicants.Notes on ApplyingTo apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Your Social Security number may be required to confirm eligibility.