Job Description

Schedule Details:

Monday through Friday
Scheduled Hours:

8:30 am - 1:00 pm
Shift:

1 - Day Shift, 8 Hours (United States of America)
Hours:

20
This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver
At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

20 hours
5 days  4 hours per day
varies with clinic needs

The Coordinator, Ambulatory Care (CAC) position assists the patients in navigating the mental health care and social systems, working to remove barriers to patients receiving needed supports and services. The CAC is responsible for updating care plans, monitoring the status of recommended mental health services, facilitating referrals and appointments and making connections for patients to community agencies and support services. The CAC helps the providers, nurses and other members of the psychiatry team to know what is occurring on a timely basis with the patient and their status, with a particular focus on patients with multiple social and mental health needs.

Major Responsibilities:
~ Functions as an integrated member of the psychiatry consultation team to facilitate coordination and follow-up of recommended mental health and social services.
~ Advocates for patients and families as they negotiate the mental health care system so that effective care, treatment and planning may occur.
~ Coordinates, facilitates and monitors referrals to service providers, including behavioral health, health education, social support and community agencies.
~ Extracts information from the medical record in order to facilitate appropriate referrals and other interventions.
~ Documents interventions and other information in the patient's care plan and medical record to ensure that all members of the care team understand the patient's medical and social status.

Position Qualifications:

Required:
~ High school education or equivalent

Preferred:
~ Bachelor's degree in social services or health related field

Experience/Skills:

Required:
~ Knowledge of medical terminology.
~ Use of personal computer, electronic medical record and variety of computer based software programs such as Excel, Word, etc.
~ Excellent organizational and collaboration skills.
~ Ability to work effectively within a team as well as independently.
~ Ability to interact and communicate with a diverse population.

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