WI3653628

1

Bachelor's Degree

Bachelors Degree

Unspecified

40

JOB REQUIREMENTS: Position Summary: Employee Benefits Corporation is
hiring for a Client Services Manager. The Client Services Manager is
responsible for the day-to-day leadership of an assigned group of Client
Account Representatives, who are responsible for client relationship
management. This person may work in our Middleton, WI office, or be
partially remote, depending on availability. Must be available for one
day of onsite training and onboarding in person at our Middleton, WI
office as well as available as needed for onboarding Client Services
team members and other team meetings. In office requirements are not
expected to exceed more than a few times a month, and some months may
not be required to be in office at all and may work entirely remotely if
desired. Responsibilities Include: Oversee the day-to-day operations of
the Client Services team Establish, promote and foster a work
environment that empowers employees and focuses on continuous
improvement, customer centricity and collaboration Address customer
service issues in a professional manner utilizing diplomacy and tact
Coordinate workflow with other departments as needed during peak
activity periods Track, monitor and report key operational performance
measures as defined jointly with the Customer Experience Director
Establish and maintain work schedules (e.g., staff hours, PTO), identify
resource needs (including overtime), review needs with Client Experience
Director, and allocate resources accordingly Proactively manage CRM
database, ensuring the documentation of each customer interaction and
action item by assigned staff in a compliant manner and in adherence to
department standards Contribute toward enhancing client experience and
process and product improvement through observation, trend
identification and customer feedback Provide ongoing and timely
performance feedback to team and complete written annual performance
evaluations Recommend and assist in the development and implementation
of company and departmental goals and objectives Qualifications:
Bachelor\'s degree in business or related discipline; may be substituted
with four years directly related work experience Minimum two years prior
supervisory experienced to include completing performance appraisals,
setting expectations, providing feedback and developing employees
Minimum five years\' experience in customer-centric role Strong
presentation and meeting facilitation skills Demonstrated success
navigating and managing complex and escalated customer issues Proven
strong organizational skills coupled with excellent multitasking
abilities Demonstrated effective verbal and written communication
skills, utilizing proper grammar, syntax and excellent business acumen
Demonstrated experience in de-escalating client issues Strong attention
to detail and critical thinking skills to help manage difficult
situations Demonstrated\... For full info follow application link. We
are an equal-opportunity employer. \*\*\*\*\* APPLICATION INSTRUCTIONS:
Apply Online: ipc.us/t/8EED9472BDF44EE1