Job Title: Project Director

Reports to: Senior Director

Position Classification: Exempt

Wage: $75,000 to $90,000 a year

Office Location: Cleveland, OH

EXPERIENCE EXTREME CUSTOMER SERVICE
About the Company
Company contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.
Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service to provide outstanding outcomes for the people and businesses we serve.

Primary Objectives of Position: Provide management, leadership, coaching and staff support to implement the mission, vision and business plans of the Board and Workforce Center System.

Essential Job Functions:
• Coach and lead the Workforce Center team to ensure that current operations are meeting the requirements of the funding source, and that performance goals and objectives for the region are being met and/or exceeded.
• Responsible for the planning and implementation of a quality management model for
continuous improvement and customer satisfaction.
• Prepare multiple funding stream, cost-allocated operational budgets with the assistance of the project accountant. Ensure that funds are expended as required by program regulations, regional protocol and in accordance with policy. Regularly monitor expenditures between multiple funding streams to ensure funds are maximized, while ensuring no overages. Maintain approved cost allocations plans for allowable usage of funds.
• Represent the Workforce Centers in local, State and National forums as requested by the Board.
• Meet regularly with program managers and staff to review performance and contract
requirements.
• Ensure compliance with applicable Federal, State and Local regulations that apply to
workforce development business operations.
• Establish and maintain positive working relationships with the Board and all workforce partners to optimize funding, customer satisfaction and community relations.
• Communicate effectively with Board, Company management, operations staff, community partners and the public.
• Establish and maintain relationships with community employers, support service
organizations, economic development groups and faith-based and community-based
organizations.
• Seek out best practices to replicate when and where appropriate.
• Meet with workforce systems management group to assess project status and share new directives and procedures.
• Identify and fill open positions in a timely manner, hire and promote employees based on sound decision making ability, evaluate and recommend personnel actions fairly and
quickly, deliver timely coaching focused on improving performance.
• Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.

Other Job Duties: Other duties and special projects as needed to meet overall company
objectives. This job description is not intended to be all-inclusive. The employee may be
requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

Physical Demands/Work Environment: Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech, and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.

Required Competencies: Extreme Customer Service focus, ability to utilize coaching techniques to drive exceptional performance and quality results, learning orientation, communication proficiency, teamwork orientation, technical capacity

Qualifications:
Education: Minimum of a bachelor's degree in Human Services, Business, Education or Human Resource field or equivalent experience.
Experience: Progressive responsibilities in management and workforce development program operations. Strong business knowledge of fiscal operations and performance measurement. Must have prior experience as a senior staff member in Workforce Development. Experience in training/coaching and mentoring required.
Skills/Abilities: Requires top level project management, organizational, personnel, problem solving and data analysis skills, along with an ability to meet deadlines as required by our employees and customers. High level of communications skills and the ability to work alone. Need strong technical skills and commitment to a continually improving environment.

Additional Requirements: Must have a valid driver's license and adequate vehicle insurance coverage.

Equal Opportunity Employer

Company is an equal opportunity employer/program and auxiliary aids and services are available upon request to individuals with disabilities.

Diversity is at the heart of our business. It is key to our people's passion for serving individuals and communities
who seek to build a stronger workforce. We strive to create a work environment that provides all our team members
with equal access to information, development, and opportunity. Furthermore, our commitment to diversity and
inclusion is deeply rooted in the values instilled by our Four Cornerstones and commitment to Extreme Customer
Service. We recognize that differences in age, race, gender, nationality, sexual orientation, physical ability, thinking
style and background bring richness to our work environments. Such differences help us connect better with the
workforce development needs of people we serve in our communities. We believe that attracting, developing, and
retaining a base of employees that reflects the diversity of our customers is essential to our success