Job Listing
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| Job ID: 13934159 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Supervisor, Instructor Excellence |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | 401(k) or other retirement, Dental Insurance, Health Insurance, Holidays, Sick Leave or PTO, Vacation or PTO, Vision Plan |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | Bachelor's Degree |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?
Join us-Where your Career is a Force for Good!
Job Description:
WHY CHOOSE US?
As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.
We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.
The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.
At the American Red Cross, your uniqueness can shine!
We are currently seeking a (Remote) Full-Time -Supervisor, Instructor Excellence This position can work from any location in the United States.
WHAT YOU NEED TO KNOW
The Supervisor, Instructor Excellence, reporting to the Manager, Instructor excellence plays a crucial role in promoting and enhancing the quality of delivery for all Training Services classes. The Supervisor, Instructor Excellence will supervisor and provide support to a team of Sr. Specialists who perform a range of tasks following the conclusion of Quality Assurance and Compliance (QAC) investigations. These tasks include coaching, facilitating retraining opportunities, overseeing probationary measures, class observations, administering & analyzing student surveys, etc.
WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities):
Efficiently manage and track complex customer service issues from diverse channels, such as email and Salesforce cases, until their resolution.
Support accommodation requests for Service Delivery classes, aligning with the Inclusion Resource Guide.
Identify business trends and gaps, offering insights for improvement.
Participate in or lead various initiatives and projects.
Promotes and enhances the quality of the delivery of Training Services courses and class instruction.
Functions as a lead coach to internal and external stakeholders in Red Cross course training courses, with limited guidance and support.
Monitors and evaluates Instructor's performance to validate they are conducting classes in compliance.
Collaborate closely with cross-functional teams, including Training Services Business Process & Compliance, Sales, BGST, TSC, Customer Operations, Quality Assurance & Compliance, Product, Chapter Partners, and others.
Creation and management of program oversight tools (PowerBI reports, apps, dashboards, etc.).
Supervise staff including, but not limited to hiring, coaching, training, evaluating and disciplining to ensure a well-qualified team and to enhance operational success.
Performs other duties as assigned by Service Delivery Leadership.
*Standard Schedule: Monday- Friday Standard business hours.
The salary range for this position is $52,240-$81,000. Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the work is performed. The stated salary range in this posting is an average. The specific salary information will be shared at the time of phone screening based upon your location and qualifications.
This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.
WHAT YOU NEED TO SUCCEED:
Education: Bachelor's degree required.
Experience: Minimum 3 years of related experience or equivalent combination of education and related experience required.
Management Experience: 1 year of lead or supervisory experience.
Skills & Abilities:
American Red Cross Instructor/Trainer certifications in First Aid/CPR/AED and Basic Life Support required within 1 year.
An understanding of ARC Training Services preferred.
Superior organizational, planning, and problem-solving skills.
Ability to work in a fast-paced environment.
Innovative and proactive decision-making skills with strong vision with a demonstrated ability to create and coordinate workflow, delegate tasks, and implement necessary changes.
Intermediate computer skills and demonstrated ability to utilize MS Office programs required.
Working knowledge of Salesforce.com as it relates to Training Services, Red Cross Learning Center (RCLC), Skedulo, SharePoint.
Demonstrated professional written, verbal, and interpersonal skills.
Travel: Ability to travel 20-30%
* Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted).
Essential Functions/Physical Requirements:
Must be good verbal and written communicator. Must have very good home-based internet connectivity. Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of up to 20 pounds. Requires good hand-eye coordination, arm, hand, and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential.May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.
WHAT WILL GIVE YOU THE COMPETITIVE EDGE: Knowledge of our training programs land and Aquatics -preferred
BENEFITS FOR YOU:
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.
* Medical, Dental Vision plans
* Health Spending Accounts & Flexible Spending Accounts
* PTO + Holidays
* 401K with 5% match
* Paid Family Leave
* Employee Assistance
* Disability and Insurance: Short + Long Term
* Service Awards and recognition
Apply now! Joining our team will provide you with the opportunity to make a difference every day.
Interested in Volunteering?
Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.
Visit to learn more, including... For full info follow application link.
The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Refer to ID 78267921 when applying |
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