Job Listing
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| Job ID: 13991094 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Referrals & Orders Coordinator |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | Unspecified. |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | Bachelor's Degree |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
Job ID360181
LocationTwin Cities
Job FamilyLR-Health Care NonProfessional
Full/Part TimeFull-Time
Regular/TemporaryRegular
Job Code5045
Employee ClassAFSCME Unit 4 - Health Care
About the Job
Objective/Overview
CUHCC's mission is to seek health equity in our community by advancing the well-being of diverse people. The clinic is known for providing high quality care to diverse patients and is moving forward in improving timely access to care for patients. CUHCC is building a care model that seeks to improve care at four different points: before the visit, during the visit, after the visit and between visits.
The Referral & Orders Coordinator will be responsible for providing care after the medical or psychiatry appointment has been completed. The initial focus will be to help prioritize and serve those who are at high risk and who need immediate follow up upon completion of the visit to ensure that they have a path to the next steps in their care. This position will work independently and alongside the providers, interpreters, nurses and other members of the patient's care team to achieve care goals. The Referral Coordinator will also follow all UMN and CUHCC policies, procedures, protocols, and manuals as it applies to the duties and assures compliance and other regulatory requirements.
This is a 40 hour/week, 8 hours per day position on-site at CUHCC. Hours for this position are Monday - Friday ranging from 7:30am - 5:30pm. Weekend hours may be required.
Salary Range: $22.03/hr to $23.42/hr based on experience.
Essential Functions
Referral Coordination: (95%)
Ensure all external & internal referrals and orders such as Durable Medical Equipment (DMEs), Prior Authorizations, Health Home Care re-certifications, are complete and properly routed to the appropriate provider.
Assist in scheduling follow up appointments and/or referral appointments to other facilities per provider request.
Assist patients with maps, facility location and direct dial numbers.
Coordinate with colleagues/Health Information Management to organize and ensure that all required records, imaging, and/or procedural results are available to the external provider before patient's appointment.
Assist the patient and/or the care team to ensure patients receive assistance for medications, find transportation, or connect to community resources (food shelves, groups, shelters), as needed.
Assist providers in completing patient forms i.e. Medical Opinion forms, Supplemental Security Income (SSI) Disability forms, etc. when appropriate.
Assist patient in returning to the patient service representatives to apply for public programs, if needed.
Work collaboratively with staff in other patient care areas including Health Information Management, Compliance, Registration, etc.
Attend all staff meetings.
Participate in quality improvements, as assigned.
Participate in education and/or public speaking, as assigned.
Other duties as assigned. (5%)
CUHCC reserves the right to change or add duties to this position consistent with the job classification.
Qualifications
Required Qualifications
Graduate of an approved Medical Secretarial program; or one year of medical clinical experience to include keyboarding experience and experience interacting with people (i.e., receptionist, switchboard, etc.)
3 years of customer service experience.
Experience working with electronic medical records and other software such as Microsoft Office Suite or Google Suite.
Preferred Qualifications
Fluency in one of CUHCC's predominant patient languages (Spanish, Somali, Vietnamese, Lao, Hmong).
Knowledge and interest in serving multi-culturally diverse patients with mental, medical, dental, sexual and chemical health needs.
Experience working in a community clinic.
A negative TB test and Hepatitis B Vaccination are required for this position.
About the Department
CUHCC serves nearly 11,000 patients a year through over 55,000 visits annually. The patient population comes from over 12 different racial and ethnic groups that span five continents. CUHCC's mission is to seek health equity in our community by advancing the well-being of diverse people. Candidates must be able to adapt behaviors to others' styles; interact with people who have different values, cultures, or backgrounds; be of service to difficult people; optimize the benefits of having a diverse workforce.
Teamwork is an essential skill to promote synergy within the organization. Candidates must be able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.
Candidates must have excellent communication skills and be able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.
Staff is expected to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.
Benefits
Working at the University
At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.
The University also offers a comprehensive benefits package that includes:
Competitive wages, paid holidays, and generous time off
Continuous learning opportunities through professional training and degree-seeking programs supported by the
Low-cost medical, dental, and pharmacy plans
Healthcare and dependent care flexible spending accounts
University HSA contributions
Disability and employer-paid life insurance
Employee wellbeing program
Excellent retirement plans with employer contribution
Public Service Loan Forgiveness (PSLF)
Financial counseling services
Employee Assistance Program with eight sessions of counseling at no cost
with free or reduced rates in the Twin Cities metro area
Please visit the for more information regarding benefits.
How To Apply
Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume.
Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.
To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.
Diversity
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and... For full info follow application link.
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.
Refer to ID 78724787 when applying |
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