Consumer Services Coordinator Specialist OD

About this role

Are you ready to make an impact in your community? Our mission is to create a community where each individual with a developmental disability has the opportunity to live a healthy, productive, and inclusive life. NLACRC empowers people with developmental disabilities to have an opportunity to achieve their fullest potential in all aspects of life. 

 

Apply today to help make an impact tomorrow!

 The Position and Job Summary

• Initiates and responds to consumer, family, service provider, and outside agency communications on topics including service eligibility, regional center service standards, regional center methods, generic agency programs and methods, and problem resolution. Provides information through a variety of methods including telephonic and electronic mail.
• Conducts individual program planning, including annual and quarterly review meetings, in collaboration with consumers and where appropriate families and service providers, and completes corresponding reports.
• Conducts individual family service planning, including initial, semi-annual, annual, transition and periodic reviews, with consumers and parents, foster parents, and guardians.
• Generates referrals and Purchase of Service Authorizations, Change in Authorizations and Purchase of Service Terminations, as needed.
• Provides advocacy assistance, as needed.
• Provides information regarding available resources and services to consumers and their families, and care providers.
• Documents all case management activity performed in the consumer's interdisciplinary notes in accordance with Title 19.
• Maintains case management documents in the consumer record.
• Respond to all incoming calls on an uncovered caseload for cases that have not been assigned to a floater or for cases on an existing caseload where the assigned CSC is unavailable due to vacation, out sick, etc. The OD will also respond to walk-in consumers and families when the assigned CSC is not available.
• Telephone messages must be checked as soon as feasible and return calls immediately.
• Maintains Community Resource Database.
• Reviews Incoming Case Transfers (e.g., review of exceptional funding authorizations, exceptional living arrangements with transfer cases).
• Review of Outgoing Case Transfers (e.g., ensure funding is terminated appropriately).
• Review of Notice of Actions.
• Training and Mentoring of New Staff.
• Participation in Diversity and Inclusion Projects, Community Outreach, Statewide Placements, and Special Projects/Committees.
• Performs other related duties as required or assigned.

Specialist position that will perform a breadth of functions that supports case management. Will be responsible for service coordination (not responsible for conducting fieldwork), as defined in the position of Consumer Services Coordinator (CSC) for uncovered caseloads.

Compensation

This position is non-exempt. Regular Salary: $28.91 - $31.91 per hour.

Skills and Abilities

• Developmental or related disabilities, social service provision.
• Assessment, program planning, customer service, strong organization and paperwork management. 
• Strong verbal and written communication, and ability to communicate complex material, computer usage.
• Must work successfully with people from a variety of cultures.

Education & Experience

• Bachelor's Degree in social work, psychology, human development, sociology, public health nursing or a related field. 
• At least wo years of Regional Center preferred experience as a service coordinator. 
• A Master's Degree in a related field is preferred.

Essential Requirements

• Requires meeting with individuals served and their families in their homes, in the community, or in our office location.
• Must be comfortable working with a high degree of independence.
• Frequent telephone, virtual, and out-of-office meetings required.  
• Valid California Driver's License and reliable transportation, or acceptable substitute, required.  
• Upon job offer acceptance, candidates will be required to show proof of COVID-19 vaccination.
  • Accommodations may be requested for a religious or medical exemption from the COVID-19 vaccination requirement.

NLACRC Offers an Excellent Benefits Package

• Most positions are offered a hybrid – remote option
• Flex-schedule, including every other Friday off
• Robust Medical, Dental & Vision offerings
  • No cost for employee only plans
• Various Insurance and Retirement plans
• Eligibility for:
  • Service Loan Forgiveness program
  • Tuition Reimbursement Program
• PTO – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
• Holidays – NLACRC offers 12 paid holidays throughout the year

Professional Development Opportunities & Growth

NLACRC values the professional development of staff! Many Consumer Services Coordinators gain experience and enter into Supervisor, Manager or Director positions.

Diversity, Equity, and Inclusion

At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.

The Organization

North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.

NLACRC is an equal opportunity employer. Further, NLARC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.