WI3651160

1

High School Diploma/GED

High School Diploma/GED Equivalent

Unspecified

20

JOB REQUIREMENTS: As The Bank of You, North Shore Bank is about helping
families thrive, businesses grow and communities flourish. And it\'s our
employees that make the difference. With offices located throughout
eastern Wisconsin, we offer a work culture that has been recognized as a
Top Workplace eleven times by the Milwaukee Journal Sentinel. As a
mutual company, North Shore Bank isn\'t publicly-owned, which means when
we come to work every morning, our sole focus is on providing high-touch
service to our customers and employees, and supporting our local
communities. Are you looking for a company that places long-term growth
ahead of short-term profits? Where you can put your customers first and
think creatively to solve challenges? Where respect, integrity and being
true to your word are valued and rewarded? This is the place. North
Shore Bank\'s Video Teller Specialists act as the Bank\'s personal
representative with its customers by building strong relationships
between the customer and the Bank. They enhance the customer\'s
experience by providing exceptional, professional, and consistent
service using the Teller Now video system. Tellers in the Video Center
support and demonstrate our customer service standards, are professional
and friendly at all times and, are willing to work flexible work shifts
to accommodate the extended operating hours and business needs of the
Teller Video Center. Serves the customer in a professional, courteous,
efficient manner through prompt handling of all teller functions and
demonstrates our customer service standards with both internal and
external customers. Answers questions from prospects or customers and
maintains good customer relations; directs customers to proper employees
for answers to more complex problems and inquiries. Works independently
and utilizes effective problem solving skills to resolve issues;
effectively uses position authority and knowledge of operating and
security procedures in order to make on-the-spot decisions including
exceptions, adjustments, and overrides. Resolves complex and non-routine
inquiries concerning bank policy and operating procedures; researches
and solves customer\'s problems as time permits, referring more
difficult situations to the branch staff or appropriate department.
Performs operational teller activities at the supervisory level.
Processes detailed and/or complex deposit, IRA, and loan/ lease payments
including ability to correct transactions. Utilizes the Bank\'s on-line
systems and website in order to facilitate customers\' transactions.
Identifies cross-selling opportunities, selling new or additional
products or services that meet customers\' needs, and makes\... For full
info follow application link. Employment selection and related decisions
are made without regard to race, ethnicity, religion, gender, sexual
orientation, national origin, age, disability, genetic history, marital
status, military or veteran status, or any other characteristic
protected by law. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/4734BA7F740140AB