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Customer Relationship Manager
Date Posted: 01/09/2025
Job #: 3470231
Location: Englewood
Hi, I'm Cassie Alexander, your Recruiter and guide to joining CSG! We
are excited to learn more about you and your unique background.
As a Customer Relationship Manager you will succeed by serving as a customer
advocate, helping them effectively engage with CSG's product portfolio.
The Customer Relationship Manager is a customer and business SME,
responsible for managing all aspects of the interaction with our customer. The
role enables CSG to better understand the customer's business and
challenges, retain the customer through excellence in customer service,
and ultimately drive new business. Learning the customer business enable the
Customer Relationship Manager to be a trusted advisor to the customer.
Executed correctly, the Customer Relationship Manager assists the overall
team in delivering revenue against quarterly and annual goals through the
knowledge of the customer's business and overall strength of the business
partn
We are looking for a Customer Relationship Manager who will:
Retain revenue. Partner with the Sales and Solution Architecture teams to
preserve the existing streams while providing input on potential opportunities
for new features, enhancements, and/or full end-to-end solutions.
* Develop client portfolios that tell the customer story and which outline
critical success factors, metrics for success, potential issues, and
recommendations for mitigation and success.
...
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