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Customer Relationship Manager



 

Date Posted: 01/09/2025

Job #: 3470231

Location: Englewood

 
  Hi, I'm Cassie Alexander, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

As a Customer Relationship Manager you will succeed by serving as a customer advocate, helping them effectively engage with CSG's product portfolio.
The Customer Relationship Manager is a customer and business SME, responsible for managing all aspects of the interaction with our customer. The role enables CSG to better understand the customer's business and challenges, retain the customer through excellence in customer service, and ultimately drive new business. Learning the customer business enable the Customer Relationship Manager to be a trusted advisor to the customer.

Executed correctly, the Customer Relationship Manager assists the overall team in delivering revenue against quarterly and annual goals through the knowledge of the customer's business and overall strength of the business partn


We are looking for a Customer Relationship Manager who will:

Retain revenue. Partner with the Sales and Solution Architecture teams to preserve the existing streams while providing input on potential opportunities for new features, enhancements, and/or full end-to-end solutions.


* Develop client portfolios that tell the customer story and which outline critical success factors, metrics for success, potential issues, and recommendations for mitigation and success.
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