Job Description

Senior Vice President

Springfield, MA
Employment Type: Direct Hire
Job Number: 11476

Job Description

Direct hire Senior Vice President

Responsibilities include:

Develop and implement strategic plans for the Housing Support Services department that effectively serves clients, funding sources, internal customers, and communities; proactively contribute to efforts that affect local, state, and federal policy to enhance success of programs

Direct, implement and manage the department's organizational design, structure, goals and action plans, proposal/grant writing, and policy and procedure development

Direct and monitor the production of timely and accurate reporting of program services and productivity to ensure compliance with contractual obligations, funding source(s), and organizational requirements for effective decision-making

Collaborate on budget planning, and monitor fiscal performance of all department programs

Design and implement internal systems for quality assurance and effectiveness that identify, quantify, and measure customer satisfaction, program goals and objectives; oversee the managers in the development of program modifications that address identified areas of improvement

Initiate and maintain effective relationships with existing and potential funding sources, local, state and federal officials, and agencies to ensure sufficient collaboration and support for programs and services

Proactively identify and inform leadership of any issues that may adversely affect programs, funding, clients, or the organization

Establish and maintain strong, collaborative relationships with staff (including across departments), funding sources, constituents, and stakeholders

Remain current with the trends and developments in program design and funding within the field of affordable housing Supervisory responsibilities include:

Evaluate and provide timely feedback to staff on performance-related matters; assess staff members' strengths and developmental needs; implement performance plans to ensure the development and/or maintenance of necessary skills

Set effective and achievable training plans for new staff members; evaluate and make process improvements based on feedback

Hire new/replacement staff in an efficient and equitable manner, following recruiting process guidelines

Provide proper support and mentoring to supervisory-level employees to ensure they take ownership of their own hiring needs

Those directly and indirectly supervised will include the Vice President, Housing Support Services, program directors and managers, program staff, interns, and vendors/contractors

Requirements include:

7 years' progressively responsible senior level management experience, preferably in a nonprofit setting; a combination of experience plus a Bachelor's degree may be a substitute

Excellent communication skills, both verbal and written, with the capacity to relate to diverse communities in an inclusive manner, including through active listening

Ability to lead and mentor supervisors to develop and stay current on effective management skills that ensure staff accountability

Proficient in Microsoft Suite (including Excel), databases, and organizational/analysis-related applications, and comfort learning new technologies

Experience developing trainings and systems that serve to build efficient programs and increase staff's knowledge and commitment

Ability to manage complex budgets with multiple funding streams

Bilingual (English/Spanish) verbal and written skills preferred, but not required

CORI