Join an awesome team of professionals at Commonwealth Catholic Charities (CCC)! Our friendly staff is committed to providing quality and compassionate services to all people throughout Virginia. We offer a robust benefit package including health, dental, vision, life, short term disability, long term disability, employee assistance programs, legal resources, generous paid time off, fourteen paid holidays, and a cutting-edge retirement savings program.
SUMMARY: Provides basic support to assigned program.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Completes new client intakes
Arranges transportation and language logistics for client meetings
Enters client information into electronic databases
Prepares USCIS and other case forms
Conducts research
Conducts ongoing outreach at job fairs, panels, and other community events
Prepares clients for upcoming USCIS interviews
Delivers quality customer service in person and over the telephone.
Follows up promptly to all program inquiries.
Completes all data entry as assigned by supervisor.
Effectively communicates all pertinent program information to other staff members.
Assists with guidance and support to all program volunteers as directed by supervisor. Tracks volunteer hours.
Prepares and replenishes all reports, rosters, forms, and other program documentation as required.
Represents the Agency in the community and workplace in a professional and ethical manner.
Demonstrates sensitivity to the service populations cultural and socioeconomic characteristics.
Demonstrates strong interpersonal, decision-making, problem-solving, oral, and written skills.
Utilizes a basic knowledge of Microsoft Office applications.
