Consumer Services Coordinator Specialist - Bilingual English/Spanish - Specialized

About this role

Are you ready to make an impact in your community? Our mission is to create a community where each individual with a developmental disability has the opportunity to live a healthy, productive, and inclusive life. NLACRC empowers people with developmental disabilities to have an opportunity to achieve their fullest potential in all aspects of life. 

 

Apply today to help make an impact tomorrow!

 

The Position and Job Summary

• Provides information, advocacy, and case management stabilization services for consumers with complex needs as identified in Trailer Bill Language, Section 19 – 4640.6 .
• Provide case management services to consumers with complex needs to stabilize for up to a 12 a month duration, unless otherwise specified, with an average 1:25 specialized caseload.
• Finds and arranges case management services while also working directly with individuals, their families, clinicians, service providers and or other stakeholders to develop and implement a comprehensive service plan.
• Facilitate communication and collaboration with consumers, families, legal guardians, outside agencies, and other stakeholders. Providing information through a variety of methods.
• Initiates and responds to consumer, family, service provider, and outside agency communications on topics including but not limited to service eligibility, regional center service standards, regional center methods, generic agency programs and methods, problem resolution.
• Works collaboratively with consumers, families, others to develop programs, and monitor program results.
• Provides advocacy services and trains consumers and families in advocacy issues.
• Maintains required case records, funding, and billing records. Produces reports.
• Participates in Consumer Services and agency committees and groups.
• Performs other duties as may be needed or assigned.
• This position serves consumers 22+ years of age.

Compensation

This position is non-exempt. Regular Salary: $28.91 - $31.91 per hour, plus $69.24 per bi-weekly pay period for bilingual services.

Skills and Abilities

• Developmental or related disabilities, social service provision.
• Assessment, program planning, customer service, strong organization and paperwork management. 
• Strong verbal and written communication, and ability to communicate complex material, computer usage.
• Must work successfully with people from a variety of cultures.

Education & Experience

• Bachelor's Degree in social work, psychology, human development, sociology, public health nursing or a related field.  
• At least wo years of Regional Center preferred experience as a service coordinator. 
• A Master's Degree in a related field is preferred.

Essential Requirements

• Requires meeting with individuals served and their families in their homes, in the community, or in our office location.
• Bilingual Spanish/English may be required
• Must be comfortable working with a high degree of independence.
• Frequent telephone, virtual, and out-of-office meetings required.  
• Valid California Driver's License and reliable transportation, or acceptable substitute, required.  
• Upon job offer acceptance, candidates will be required to show proof of COVID-19 vaccination.
  • Accommodations may be requested for a religious or medical exemption from the COVID-19 vaccination requirement.

NLACRC Offers an Excellent Benefits Package

• Most positions are offered a hybrid – remote option
• Flex-schedule, including every other Friday off
• Robust Medical, Dental & Vision offerings
  • No cost for employee only plans
• Various Insurance and Retirement plans
• Eligibility for:
  • Service Loan Forgiveness program
  • Tuition Reimbursement Program
• PTO – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
• Holidays – NLACRC offers 12 paid holidays throughout the year

Professional Development Opportunities & Growth

NLACRC values the professional development of staff! Many Consumer Services Coordinators gain experience and enter into Supervisor, Manager or Director positions.

 Diversity, Equity, and Inclusion

At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.

The Organization

North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.

 

NLACRC is an equal opportunity employer. Further, NLARC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.