WI3638903

3

High School Diploma/GED

High School Diploma/GED Equivalent

$18 + hourly

First Shift (Day)

38

JOB REQUIREMENTS: Energy Services is seeking qualified applicants for a
Customer Care Representative position for our office in Fitchburg, WI.
This position is full time and will serve all communities within the
state. Must have a passion and outgoing personality for working with
limited and low income households, excellent customer service, math and
computer skills. This is a rewarding position assisting and processing
applications with the clients over the phone to establish the
eligibility for energy assistance, collaborating with other agencies and
stakeholders within the community, specifically veterans, disabled,
elderly and families with young children. Experience working in a
non-profit setting with limited income families, elderly and veterans a
plus. Hours are Monday - Friday 8:30 - 5:00 with the additional hour on
Tuesday and Thursdays. DUTIES: Answering incoming calls. Scheduling
appointments. Responds to general questions, providing eligibility
requirements. Refers clients to the appropriate caseworker and/or office
location as necessary. Process on-demand and on-line applications. Other
duties as assigned by supervisor and/or designee. Check to ensure that
appropriate changes were made to resolve customers\' problems.
\*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS: REQUIRED KNOWLEDGE.
SKILLS AND ABILITIES: Reliable transportation to report to work. Ability
to provide excellent customer service and multi-task in a fast paced
environment. Willingness and ability to maintain a high degree of
confidentiality. Experience in keeping records, making oral and written
reports. Ability to perform routine clerical work. Ability to follow
oral and written directions. \*\*\*\*\* APPLICATION INSTRUCTIONS: E-Mail
a Rsum: jwolfe@esiwi.com

Attn: Human Resources - ENERGY SERVICES INC
2901 W Beltline Hwy Ste 306
MADISON, WI 53713