Job Description

Chatham Bars Inn, a Forbes Travel Guide Five-Star Hotel on Cape Cod, Massachusetts is seeking a Restaurant Maître D' to join our team as a full-time, year-round team member!

The Restaurant Maître D' will be responsible for but not limited to overseeing the restaurant front of house operations and managing all aspects of the assigned outlet. The Maître D' will maintain a high standard of quality with regard to guest and employee satisfaction and is responsible for meeting the objectives and standards set forth by the CBI Service Standards to include Forbes and AAA.

Responsibilities:

Greeting guests and assigning tables
Oversees the food & beverage front of house staff
Handles guest complaints
Contribute to the achievement of F&B revenue goals
Strive to increase F&B guest count and total revenue, while maintaining quality of service
Review staffing needs daily and weekly for efficient management of labor cost
Ensure accountability for successful execution of all operating systems (requisitions, weekly and daily inventory) that impact the efficiency of the operation
Ensure proper execution of all accounting functions (proper guest check procedures, comp and void procedures, and proper event check posting)

Requirements:

Minimum of 1 year supervisory/management experience
Minimum of 1 year dining room management
Ability to work weekends and holidays
Superior customer service skills
Must be able to stand for long periods of time
Ability to multi-task
Strong attention to detail and organization
Basic computer skills required. Experience with Excel, Outlook, Micros, Open Table, and Delphi preferred
Clear and concise written and verbal communication skills
Enjoys a fast-paced work environment
Must be able to lift up to 40 lbs
Current TIPS Alcohol Certification or comparable alcohol service certification
Wine knowledge is a plus


What We Offer:

Employee Discounts on Hotel, Dining Outlets, Spa and Farm based on availability
Enjoy a complimentary meal each shift at the employee cafeteria
Free employee yoga and strength training classes offered weekly
Health, Dental, Vision and Optional Life insurance
Paid vacation, sick and holidays

How To Apply

To apply for this position, contact Cathie LeBlanc at the MassHire Cape & Islands Career Center at 508-862-6128 or CLeBlanc@MAssHire-CapeAndIslands.com.