WI3663867

1

Vocational Degree

Associate Degree

Unspecified

40

JOB REQUIREMENTS: At Northwestern Mutual, we are strong, innovative and
growing. We invest in our people. We care and make a positive
difference. Job Description Primary Duties and Responsibilities Delivers
a personalized and remarkable experience for our clients by answering
their questions, providing servicing options and helping them with their
products or services in a call center environment Proficient at
resolving inquiries and transactions from Financial Reps and clients on
basic and intermediate (semi-complex) level calls and transactions in a
registered area and is learning to become proficient in complex work.
Researches and evaluates possible solutions to complex problems that
requires identifying root cause and some deviations from procedures
Takes ownerships of calls and anticipates future issues to avoid repeat
calls and unnecessary call transfers Ability to de-escalate client
experience situations effectively while guiding clients through complex
and unique inquiries. Serves as a trusted advocate for our Financial
Representatives and partners with them to meet the needs of our clients.
Embraces new technology and serves as an advocate for website and
self-service capabilities by educating clients and field. Understands
risks and impacts that the transaction has on the client or policy.
Understands how systems connect to processes and outcomes. Drives change
and embraces continuous improvement by creating processes and provisions
to accommodate change. Fosters a professional relationship with our
clients to enhance brand loyalty Handles phone and transactional
responsibilities while adhering to strict confidentiality and privacy
standards Adept at shifting work priorities to meet the needs of the
business and customer demand. Qualifications Associates degree in
business or related field or equivalent combination of education and
experience Minimum of 2 years related customer service experience with
proven customer service skills Advanced understanding of Investment or
Income markets or products (i.e. VA, VL, VUL Retirement or Business
markets) A basic understanding of tax implications Advanced written and
verbal communication skills Ability to multi-task and handle high volume
of calls/case load with the greatest possible degree of accuracy Strong
organization skills with the ability to prioritize tasks. A strong
desire to continuously learn and improve Strong problem-solving skills
and ability to provide options Demonstrated computer experience with
solid keyboarding skills and proficiency with current software packages
#LI-REMOTE #IN-POST #LI-POST This position has been classified as a
Registered Representative under NMIS guidelines and requires
fingerprinting. Required Certifications: Series 63 - FINRA, Series 6 -
FINRA, SIE - FINRA Compensation\... For full info follow application
link. EEO/AA Employer/Vets/Disability \*\*\*\*\* APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/54DC95815A054117 Qualified females,
minorities, and special disabled veterans and other veterans are
encouraged to apply.