Quality Assurance & Performance Specialist (Social Services)

About this role

Are you ready to make an impact in your community? Our mission is to create a community where each individual with a developmental disability has the opportunity to live a healthy, productive, and inclusive life. NLACRC empowers people with developmental disabilities to have an opportunity to achieve their fullest potential in all aspects of life. 

Apply today to help make an impact tomorrow!

 The Position and Job Summary

• Serves as a “Quality Assurance Liaison” to designated service providers and monitors those services for compliance with program designs, consumer satisfaction, effectiveness in delivering intended outcomes, and compliance with regulatory and/or statutory requirements.
• Act as subject matter expert and provide support and technical assistance to regional center staff and service providers about performance measures.
• Manages the receipt, tracking, investigation, and resolution process for Whistleblower Complaints involving service providers.
• Writes detailed reports of evaluation findings, advises service providers on implementing corrective actions, and follow-up on implementation.
• Collaborates with other Community Services Specialists such as Quality Assurance (QA) and Resource Developer (RD) as needed for investigations, monitoring, follow-up activities and reporting.
• Represents the agency in transactions with Community Care & Health Care Licensing, the Department of Developmental Services, community agencies, and regulatory agencies.
• Internal liaison to Contract Administration and external liaison to Department of Developmental Services (DDS) for Service Provider Investigations and outcomes.
• Monitor and maintain Whistleblower Complaints and Audit Reports.
• Participate in the implementation of the Service Provider Quality Incentive Program, maintain records, and develop reports on the effectiveness of the outcome measures as established by DDS and NLACRC.  
• Prepare information material and provide trainings to Service Providers as needed per identified trends, and for new initiatives related to the Quality Incentive program and other related areas.

• Performs all other assigned duties as needed.

Compensation

This position is a non - exempt. Regular Salary: $28.91 - $ 31.91 per hour.

Education & Experience

• A Bachelor's degree in a related field and four years of related experience 

or

• A Bachelor's degree and five years of related regional center experience.  
• A Master's degree in a related subject may be substituted for two years of experience

Skills and Abilities

• Decision making, collaborative problem resolution, comprehending and communicating complex information. 
• Written and verbal communication skills.
• Ability to work effectively with people from a variety of cultures. 
• Ability to develop and facilitate trainings. 
• Ability to conduct professional presentations. 
• Ability to understand complex organizational systems and interdependencies with community resources. 
• Exceptional ability to create rapport and manage collaborative relationships with numerous project partners. 
• Proficiency in numerous standard Office Suite software programs
• Ability to learn new software applications.

      

Essential Requirements

• Valid California Driver's License CDL and acceptable driving record (or acceptable substitute) required.
• Upon job offer acceptance, candidates will be required to show proof of COVID-19 vaccination.
  • Accommodations may be requested for a religious or medical exemption from the COVID-19 vaccination requirement.

NLACRC Offers an Excellent Benefits Package

• Most positions are offered a hybrid – remote option
• Flex-schedule, including every other Friday off
• Robust Medical, Dental & Vision offerings
  • No cost for employee only plans
• Various Insurance and Retirement plans
• Eligibility for:
  • Service Loan Forgiveness program
  • Tuition Reimbursement Program
• PTO – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
• Holidays – NLACRC offers 12 paid holidays throughout the year

 Professional Development Opportunities & Growth

NLACRC values the professional development of staff! Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field.

 Diversity, Equity, and Inclusion

At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.

The Organization

North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.

NLACRC is an equal opportunity employer. Further, NLARC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.