Job Description 

The Department of Unemployment Assistance (DUA) administers the Unemployment Insurance (UI) program which provides temporary income assistance to Massachusetts workers who are unemployed through no fault of their own and who are able to work, available for work and looking for a job. 

The Job Service Representative II (JSR II) assists the unit manager in the operations of the Adjustment and Claims units within the Unemployment Insurance Telephone Claims Center (UITCC).  The JSR II will review, analyze and evaluate disputed claims to ensure uniformity with State and Federal rules and regulations by analyzing fact-finding, data and information, ensuring that the required information has been obtained accurately and completely and that the written determination (s) adequately, clearly and concisely explains the reason for the determination, properly citing the applicable law, stating the conclusion, and the effect of the determination.

 The JSRII will:

• Review cases to confirm that proper adjudication procedures have been followed throughout the determination process to ensure that due process rights were provided to all parties involved.
• Provide technical assistance and guidance to Job Service Representatives I and Job Specialists III on fact-finding, the resolution of nonmonetary issues and the claims filing process.
• Interpret and explain relevant laws, regulations, policies and procedures as required to ensure effective operations and compliance with existing established procedures. Make determinations on eligibility for benefits in disputed claims after gathering the necessary information, issuing timely notices of such determinations, together with the appropriate rationale to parties in accordance with Massachusetts Employment Security Law.

*Prior experience as a Job Service Representative I is strongly preferred.

 *Bilingual preferred but not required.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

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An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.  Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements.  We encourage individuals who believe they have the skills necessary to thrive to apply for this role.