Job Description

The Small Business Banking Relationship Manager develops & cultivates small business & consumer market share by locating, prospecting & securing client relationships. The Small Business Relationship Manager collaborates with multiple departments to identify & provide solutions to clients? problems & needs. Forges strong relationships with clients to create future advocates & sources of referrals.

Essential Responsibilities:
Develops a strategic market area business plan focused on increasing revenue, identifying areas for cross-serve, & building a reputation for being a trusted resource for small businesses
Identifies prospective clients through research, outreach, & community involvement
Aids clients in self-discovery on needs & solutions to help them meet their financial goals & aspirations
Strengthens relationships through utilization of Relationship Management Action Plans (RMAP?s) to assess clients current status & future growth needs
Works directly with the branch managers?small business specialists in the achievement of their goals & targets, & development of their small business lending portfolios
Collaborates across multiple departments to develop loan & deposit portfolios with the cross-sales of additional products & services to meet the financial needs & wants of the clients they serve
Continually builds & fosters the relationships with strategic contact via a communication plan to deliver on outcomes & ensure client satisfaction
Responds quickly & positively to clients outreach & concerns. Identifies the appropriate subject matter expert(s) to bring into the conversation to help meet clients? growing needs
Advocates goodwill & corporate citizenship by attending local events to network & engage with community leaders & community at large. Participates in after-hour bank & Cape Cod community activities as needed
Executes & supports the Bank?s overall strategic plan & priorities
Performs all duties in accordance with prescribed compliance guidelines
Takes personal initiative & discipline in interactions & provides the examples for others to follow
Requirements

Competencies
Professionalism - demonstrates a consistent professional demeanor & appearance
Tenacity - understands the nature of sales & the need to accept rejection & move on
Communication Skills - well versed in presentations & public speaking. Uses consultative approach & knows the art & science of asking questions
Organization - demonstrates strong organizational skills to multi-task with efficiency & work independently
Disciplined - knows how to work a pipeline to maintain a strong workflow & stay active
Excellence in Service - understands how their personal brand ties closely with the organization & builds a strong & positive reputation in the community

Supervisory Scope
Works with influence to help educate the branch managers in their loan origination skills & understanding

Qualifications
Education &/or Experience
BS/BSA degree level of education or its equivalent in retail banking experience, including related work & training
Five plus years of retail & sales experience with an emphasis in consultative sales & excellence in service
Knowledge of & experience with commercial credit underwriting
Experience as a small business relationship manager or lender preferred
Proficiency with MS Office & banking related software
Ability to maintain confidentiality; with tact & diplomacy

Physical Requirements
Ability to lift & carry up to 25 pounds on an occasional basis
A degree of travel is required to cover an assigned territory. Must have a reliable means of transportation.