Job Listing
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| Job ID: 14047230 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Representative Contact Center |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | Unspecified. |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | High School Diploma/GED |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
This position will be required to work every Monday.
Purpose of the Job
Using exceptional customer service practices, this position will schedule and register patients in advance for services provided throughout Ridgeview. This position is a member of and represents Ridgeview in a professional and positive manner.
Job Functions
Answers and manages a high volume of fast paced incoming phone calls to the contact center. Places outbound phone calls when assigned.
Conducts patient interviews by telephone to collect accurate demographic and financial information to complete registrations in advance for scheduled services for Ridgeview hospitals and clinics, including diagnostics services.
Creates estimates, informs, and educates patients of any financial responsibility for services, as well as collect payments during the scheduling and registration process. Explains insurance coverages and requirements for pre-certification/pre-authorizations, as applicable. Ensures compliance with price transparency.
Enters and maintains detailed information on confidential records for patients.
Provide necessary information to patients, such as preparation instructions, arrival times, appropriate attire, directions to sites, and any other instructions when speaking with the patient.
Manages all pre-registration and pre-admission work queues within the EHR
Manages and completes registrations completed within the online portal
When scheduling and registering via phone, using a paper order provided to patient, understands, and recognizes what information is required to obtain when transcribing physician order into Epic. This involves understanding the patient's symptoms, and/or physician's orders, including diagnosis, physician verbiage, and department specifications.
Contacts physician offices or other Ridgeview departments when necessary to obtain additional information on behalf of the patient to ensure continuity of care.
Other duties as assigned
Minimum Education/Work Experience
High school graduate or equivalent
2 years previous healthcare experience
Familiar with medical terminology
Strong customer service experience
Preferredqualifications
Post-secondary education in a related field
Call center experience
Knowledge/Skills andAbilities
Ability to provide exceptional customer service at all times by identifying and addressing patient needs in a professional, positive, and caring manner.
Knowledge of insurance and enters information appropriately into the EHR. Verifies insurance coverage utilizing Real Time Eligibility (RTE).
Ability to effectively handle high stress fast paced environment
Ability to multi-task
Ability to perform basic math functions and count money
Ability to serve patients in a friendly and efficient manner
Knowledge of basic computer functions and Microsoft Office applications
Ability to respond appropriately to unpredictable situations and diverse patient populations
Ability to work autonomously and as a team
Capable of making independent decisions with the use of good critical thinking and problem-solving skills
Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions as mentioned above
This position will be required to work every Monday.
Ridgeview Medical Center will not discriminate against or harass any employee or applicant for employment because of race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, genetic information, union membership, creed, marital status, familial status, sexual orientation, gender identity, status with regards to public assistance, membership in a local human rights commission, or any other category that may be protected by law.
Refer to ID 74864295_3 when applying |
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