WI3639034

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JOB REQUIREMENTS: Field Service Engineer ID 2024-3748 \# of Openings 1
Category Technical Services Job Description At Terso, we strive to be
pioneers in RFID technology and provide the perfect inventory management
solution for our customers. This requires an incredible team comprised
of individuals whose talents are unmatched and who all aim to achieve
astounding things. What we do is important, but who we are is essential.
Our Customer Success team plays a critical role in implementing our
existing and custom solutions. If you love solving problems on the fly,
flying around the country and building relationships with others, please
apply. This is an exciting opportunity to join our dynamic team as a
Customer Success Engineer. JOB OBJECTIVE: The Customer Success Engineer
reports to the Manager, Customer Operations as a key position within our
Customer Success Team where our vision is to partner with our customers
and act as one team. One team where our customers\' successes are our
own, and our employees are empowered to create exceptional customer
experiences. Customer Success Engineers are the face and hands
representing Terso in the field for customer installations, site
qualifications, training, repairs, technical troubleshooting and
maintenance services. Customer Success Engineers are essential in
creating a positive customer and end user experience, and are a key
resource in gathering and sharing customer feedback. ESSENTIAL DUTIES:
\* Independently travel and execute field services at customer and end
user locations. Services include site qualifications, installations,
training, calibrations, repairs, maintenance, troubleshooting or other
in-field services as required. \* Arrives prepared with tools, research
and customer specific information needed to deliver successful services.
Effectively manage and reconcile kit inventory. \* Demonstrates a high
level of emotional intelligence and builds trust with partners and end
users before, during and after in-person visit. Prioritizes
relationships and customer success and actively seeks customer feedback.
\* Complies with Terso guidelines regarding all key performance
indicators related to quality, customer satisfaction, service level,
first time fix rates, work order completion, and other productivity
metrics. \* Responsible for staying up to date with new product
releases, hardware revisions, firmware updates, and process changes as
it relates to the customer success department. \* Act as point of
escalation for customer support specialists, when applicable. \*
Proactive and independent learner and makes suggestions to improve
existing products and processes. \* Ensure that any quality issues are
reported and captured in the appropriate areas. \* Ability to provide
excellent customer service in all situations with the ability to
communicate technical terms in a\... For full info follow application
link. We are proud to be an Equal Opportunity Employer. \*\*\*\*\*
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/BD8A0897B4024878