Technical Service Specialist - Pipeline

MAIN RESPONSIBILITIES

• Provide backup first line service to Abbott Ambassadors (Service interventions requiring less than 4 hours labor time)
• Schedule and perform planned maintenance activities
• Assist with instrument installations
• Success in this role is measured by service key performance indications level achievement, customer satisfaction score (NPS) and economical profitability and growth per district

EDUCATION

Bachelor degree or equivalent qualification or experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred

EXPERIENCE /QUALIFICATION

• Proven track record in a similar position, supported by management and customer references preferred or Graduate entry program.
• Successful engagement with customers, specifically lab staff.
• Technical expert for product line responsibility.
• Strong communication skills Ability to identify and drive resolution of issues
• Strong experience in use of analytical tools and software