Job Listing
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| Job ID: 14069774 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Billing Specialist |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | Unspecified. |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | High School Diploma/GED |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
Espresso Partners, a Smart Care Solutions company, will help you find the best equipment for your needs, whether you are an independent cafe, restaurant, large chain, or specialty coffee roaster. We also understand that all of this wonderful technology needs maintenance and repair. Our Repairistas are second to none in the commercial espresso machine repair industry. We provide coffee and espresso equipment services for all brands- and provide vital feedback to industry manufacturers.
RESPONSIBILITIES:
Answer inbound phone calls from service techs closing out of service calls
Ensure proper checklists and paperwork are attached to service tickets after work is complete
Work with service managers and techs to research issues on service tickets to ensure customers are billed properly
Ensure accurate and timely invoicing to customers, according to customer-specific contracts and terms
Create quotes and email to customers for approval for follow-up service calls
Coordinate with parts department to order necessary parts for follow-up calls
Monitor workflow status in dispatch software to ensure follow-up calls are being done in a timely manner
REQUIREMENTS:
Ability to multitask in a fast-paced, ever-changing environment
Strong verbal & written communication skills
Must be able to have multiple interruptions per day while maintaining focus and attention to detail
Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information
Proficient in Microsoft (Word, Excel, & Outlook)
Strong work history with excellent references
Adaptable to change and good with technology
Ability to retain new information and pick up on new processes and programs quickly
Strong team player with a positive attitude
Excellent time management skills
Demonstrated ability to make sound decisions under pressure
Ability to take initiative to make things happen
Previous customer service experience required
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
About Smart Care
Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.
Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.
Smart Care Equipment Solutions is an Equal Employment Opportunity/Affirmative Action Employer. Women, minorities, veterans and individuals with disabilities, as well as all other qualified individuals, are encouraged to apply.
Refer to ID 79365486 when applying |
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