After undergoing a transformative restoration, The Waldorf Astoria New York is set to reignite its magnetic allure. The Waldorf Astoria New York is seeking Assistant In-Room Dining Manager to unveil a new era of luxury which embodies the spirit of New York City.
With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms (plus 375 residences), 40,000 square feet of event space, holistic spa and wellness programming, and celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.
In this role, you will be overseeing the day-to-day operations of In-Room Dining, reporting to the In-Room Dining Manager and overseeing 30 Team Members.
Waldorf Astoria New York invented Room Service and we continue to find ways to raise the bar. From sumptuous breakfast to delicious dinners to late night bites and treats en suite, our renowned in-room menu is always here to delight our guests.
Want to learn more? Hotel Website, Instagram, Facebook, YouTube
Classification: Full-Time
Shift: Various – must be available weekdays, weekends, and holidays.
Pay Rate: The annual salary range for this role is $60,000 - $80,000 and is based on applicable and specialized experience and location.
What will I be doing?
As an Assistant In-Room Dining Manager, you would be responsible for assisting the manager in directing and organizing the activities and services of a hotel food and beverage outlet to deliver an excellent guest experience. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Assist in the management of operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
- Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counselling and evaluations and delivering recognition and reward
- Assist in monitoring and assessing product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly
- Ensure compliance with health, safety, sanitation and alcohol awareness standards
- Assist in initiating and implementing marketing and up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue
- Assist in recruiting, interviewing and training team members
- Act in the absence of the manager, as needed
