Customer Care Professional

We are currently seeking a highly motivated and detail-oriented individual to join our team as a Customer Care Professional. As an integral part of our customer service team, the successful candidate will have the chance to provide exceptional support to our clients and contribute to the overall satisfaction of our customers.

Position Summary:  As a Customer Care Representative, you will play a crucial role in ensuring positive interactions with our valued customers. You will be responsible for handling consumer inquiries, processing orders, and providing exceptional customer service via telephone, email, and social media platforms. As the first point of contact for our customers, you will represent our company with a warm and welcoming demeanor.

 Key Responsibilities:

• Screen all calls to organization, servicing, qualifying and routing at targeted level
• Respond to basic customer inquiries, order processing, data entry
• Document customer complaints following established SOP process
• Process return requests after RMA approval and create label to return product to stock
• Responds to social media requests and escalates as needed
• Responds to email orders on a daily basis
• Delivers expected customer satisfaction levels
• Meets required response targets
• Maintains DSHEA compliance in all forms of communications regarding products, while maintaining customer satisfaction
• Meets processing targets, including speed, quality and revenue
• Processes and manages order flow, and multi-system required data entry (e.g. EDI, Order Dog, etc.)
• Act as "touch point" for all sales related activities and capture all upsell opportunities
• Responsible for meeting customer level exceptions
• Maintains updates to database

 Education and Experience:

• High School Diploma required
• 2 years minimum experience in customer care call/service center, inside sales, inbound calls
• Experience with ERP and SAP a plus
• Experience with Consumer Packaged Goods a plus

 Competencies/Skills:

• Proficient with technology to include Microsoft Office
• Demonstrates phone etiquette, demeanor and verbal communication skills
• Works effectively and efficiently in a fast-paced environment, with attention to detail as well
• Comfortable working in a team environment as well as individually
• Strong organizational skills to include the ability to prioritize and multi-task

About Us:

Natural Immunogenics Corporation (NIC) offers a vibrant and innovative environment perfect for rockstar candidates looking to make a significant impact in the health and wellness industry. Established in 1998 and based in Sarasota, Florida, NIC is a family-owned company that has consistently demonstrated its commitment to health freedom and sovereignty. With a rich history that traces back to founder Stephen L. Quinto's discovery of the properties of silver in 1966, the company has evolved to become a leader in colloidal silver technology.

Our flagship products, Sovereign Silver and Argentyn 23, are the #1 selling silver supplements in North America, trusted by millions for their quality, efficacy, and safety. Our Bio-Active Silver Hydrosol™ for Immune Support, and the world's first Homeopathic Silver First Aid Gel, reflect our dedication to combining pure science with natural solutions. NIC's products are meticulously produced under Good Manufacturing Practices (GMP), ensuring the highest standards of quality and purity.

NIC invites you to join a team where passion, family values, and a drive for excellence are at the heart of everything we do. As a NIC team member, you will be part of an organization that values your contribution and encourages your personal and professional growth.

We offer a range of popular corporate benefits designed to attract top talent, including:

• Competitive Salaries
• Medical Insurance with generous employer contribution
• HSA and FSA Plans
• Employer-paid Dental Insurance
• Vision Insurance
• Employer-paid Short Term Disability
• Employer-paid Life Insurance
• Safe Harbor 401K Plan
• Paid Time Off
• Paid Birthday Time Off
• Professional Development
• Wellness Programs
• Employee Discounts
• Friendly and Collaborative work environment

Join us at NIC, where your career is not just a job, but a journey towards health sovereignty and a chance to be part of a company that is reshaping the future of natural health solutions.

Natural Immunogenics does not discriminate in employment against anyone based on race, color, sex, religion, national origin, age, disability status or any other trait as protected under local, state or federal law. We are an equal opportunity employer and are dedicated to a policy of non-discrimination in all aspects of employment and company business.