Customer Service Representative

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.  Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

Stryker:

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. 

The Role:

We're looking for an enthusiastic and driven team member who loves problem solving and learning to join us as a full time Customer Service Representative! We are open to team members across all cities in Australia.

You must have full working rights in Australia for this role.

Who we need:

• Strong Problem-Solving Skills: Ability to analyse complex issues, identify root causes, and develop effective customer solutions.
• Excellent Communication Skills: Clear and concise verbal and written communication abilities to interact effectively with customers and cross-functional teams.
• Customer-Focused Mindset: Dedication to understanding and meeting customer needs, with a drive to deliver exceptional service.
• Team Player Mentality: Collaborative approach to working with teammates and other departments to achieve common goals.
• Adaptability: Flexibility to thrive in a fast-paced environment with changing priorities and business needs.
• Continuous Learning Mindset: Eagerness to learn & stay updated in an ever-evolving environment.

What you will do:

• Manage customer correspondence and administration requests while providing feedback to sales team and product managers 
• Provide first point of contact service to external and internal Customers, and accurately record correspondence in CRM
• Process Patient on the Table (POT) requests in accordance with Stryker procedures
• Provide Proof of Delivery (POD) details as requested by customers including investigating missing and partial shipments
• Manage customer invoicing requirements 
• Participation in continuous process improvement, conduct internal audits and be aligned with quality standards.

Culture and Benefits:

At Stryker, you can expect an attractive package including a broad range of discounts and benefits from a range of partners! This is a genuine opportunity for an ambitious and customer focused individual to progress and grow your career with a leading global medical device company that offers countless development opportunities.

Some of our benefits include:

• Flexible working arrangements
• Ongoing training and opportunities for career progression
• Paid Parental leave schemes
• Volunteer Day
• Engagement Day
• Onsite gym available in most offices
• Being part of one of the world’s largest and most recognizable brands.
• Excellent supportive team culture – we have fun whilst we work!
• A Leader who will support & guide you throughout your career
• Access to employee benefits including health care, financial wellbeing & insurance
• Access to our career and self-development program from day one
• Work with likeminded individuals who are motivated by exceeding targets and improving patient outcomes!

If this sounds like the role for you, apply today! 

About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.