Customer Service Representative (Teller) - Johnson City, NY, US
Job Information
Job Order ID :
NY1496354
# of Positions :
1
Minimum Education Level :
High School Diploma/GED
Experience Required :
6 months
Salary :
$15.50 - $19.00 hourly
Duration :
Full Time Regular
Shift :
First Shift (Day)
Hours per week:
37
Job Description
Services customers through various teller transactions. Provides customer service to retain and grow customer relationships. Cross-sells products and services and identifies business opportunities for referrals to appropriate personnel.
<P>ESSENTIAL FUNCTIONS/MAJOR DUTIES:
<LI> Services customers through various teller transactions including, cashing checks, processing deposits and accepting various payments
<LI> Sells treasurers' checks, money orders, etc.
<LI> Provides customer service to retain and grow customer relationships by acknowledging and greeting customers in a friendly and courteous manner
<LI> Responds to and follows through on customer inquiries in a timely and professional manner
<LI> Identifies customer products and service needs to enhance customer relationships while achieving the Bank's financial goals by actively participating in all sales promotions
<LI> Identifies business opportunities and refers customers to appropriate personnel including Investment Services, Commercial Loans, Mortgage Originators and Consumer Loans
<LI> Maintains an accurate cash drawer in accordance with balancing and cash handling standards
<LI> Produces accurate work documentation impacting other internal departments as well as external customers
<LI> Balances the vault and ATM machine(s)
<P>DUTIES SUPPORTING ESSENTIAL FUNCTIONS:
<LI> Maintains a thorough knowledge of the features and benefits of all bank consumer products and services
<LI> Maintains a knowledge of and adheres to all policies, procedures and regulations that govern the retail banking function
<LI> Maintains a working knowledge of all applicable software, systems and equipment
<LI> Participates as necessary to ensure that the offices' daily responsibilities are met
<LI> Ensures supplies are replenished in a timely manner
<LI> Promotes a positive team environment by exhibiting the Bank's Core Values
<LI> Performs other duties as assigned
<P>Needed Skills and Abilities:
<LI> Customer Service
<LI> Cash Handling
<LI> Discretion
<LI> Communication Skills
<P>Requirements:
<LI> Drug screening
<LI> Reference and Background checks
Company Information
Name :
Tioga State Bank
Application Information
Online :
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