Job Description

POSITION SUMMARY
The Receptionist for the Healing Arts Department provides a warm welcoming environment, while creating positive first impressions for guests. She/he also performs administrative support tasks and dispensary side work of daily operations.

SCHEDULE REQUIREMENTS
Must be available for weekend and evening shifts.

ACCOUNTABILITIES
- Check in guests for services, as well as changing and cancelling appointments.
- Responsible for opening and closing the department each day according to standard operating procedures.
- Assist with linen room maintenance and dispensary duties, ensuring product availability for all services. Respond to therapist's needs for facility and product written requests
- Work side-by-side with therapists to assure smooth flow of appointments and guest satisfaction.
- Develop and maintain in-depth knowledge of each modality and an ability to describe them to guests.
- Maintain a clean, safe, fully stocked, and well-organized work area.
- Clearly communicate all necessary information with guests, coworkers, supervisors, and therapists' all occurrences involving staff or guests in the department or campus that requires attention.
- Builds effective relationships with customers, identifies customer expectations, tries to see issues from their point of view; offers practical solutions to problems.
- Other duties as requested

COMPETENCIES
- Demonstrates commitment to valuing equity, diversity and contributing to an inclusive environment.
- Possesses strong core ethics, integrity, and values consistent with Kripalu's organizational principles.
- Defaults to a collaborative style with colleagues, this is an expected behavior in our work culture.
- Builds effective relationships, identifies internal and external customer expectations, sees issues from their point of view; offers practical, mutually beneficial recommendations, solutions, and ideas.
- Willingness and ability to be agile in work, supporting across own department as well as across the organization as needed.
- Actively cultivate a sense of fun, joy and optimism in yourself, your team and with your peers. This is a key aspect of your role at Kripalu
- Demonstrates the knowledge and abilities necessary to perform required job elements to established standards, remaining current regarding development and trends in areas of expertise.
- Embraces experiences as learning opportunities.
- Accepts responsibility for personal and professional learning and growth.
- Models the values of Kripalu including service, presence, inquiry, compassion, practice, and integrity.

MINIMAL QUALIFICATIONS
- 1-3 years customer service or related experience.
- Associates degree OR equivalent including training in Microsoft programs: Outlook, Word, Excel.
- Basic math and money handling skills.
- Ability to work independently while being a team player.
- Prior experience with ResortSuite software a plus