Job Listing
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| Job ID: 14069503 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Technical Support Specialist II |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | Unspecified. |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | High School Diploma/GED |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
Thank you for your interest in becoming part of the team at Legrand!
GENERAL PURPOSE
The Technical Support Specialist II is an Audio-Visual support role. The Technical Support Specialist II is responsible for providingtechnicalinformation about the Company's products and resources to customersand sales team membersplacing inquiries via phone, e-mail, orother communication channels.This positionalsoperformsother functions and follow-up activities related to customer care, order entry and order management. Demonstrates an ability to operate independently and consistently execute the department's core responsibilities at a high level across2 or morebrands of Legrand | AV.
DUTIES AND ACCOUNTABILITIES
Operate independently and consistently execute the department's core responsibilities and processes at a high level across 2 or more brands of Legrand | AV
Provide daily support and guidance to team members across sites on the proper execution of common support experiences
Respond to requests and inquiries received via phone, e-mailor faxby providing accurate informationregarding pricing and availability, order tracking information,and avsolutions for our customers
Provideadvancedtechnical product support to customers and assist in troubleshooting issues
Diagnose and resolve complex technical product support issues related to the company's products and related equipment in the environment
Follow-up with customers whose orders are incomplete or have issues that need to be resolved to ensure world class customer service
Assist customers in navigating to and using website
Identify opportunities to cross-sell or up-sell products from customer-initiated contacts
Enter orders received via e-mail, EDI, orother communication channels
Maintain current knowledge of company products and processes through training and other available resources
Assist with SalesProduct Training when needed
Follow established procedures to complete work
Perform work at or above pre-established performance objectives
Understand workplace hazards and take steps to proactively prevent and report hazards or injuries in the workplace. Cooperate in safety programs, initiatives, and investigations.
Demonstrate our core values of Customer, People, Integrity, Teamwork, Continuous Learning & Improvement, and Empowerment & Accountability
JOB REQUIREMENTS
Essential Knowledge, Skills and Abilities Required:
Demonstrate advanced knowledge of the departments systems, processes and responsibilities
Ability to multi-task and manage several duties simultaneously is essential
Demonstrated customer-focus orientation
Outstanding listening, comprehension and oral/written communication - including grammar, spelling, punctuation and writing composition skills
Strong attention to detail, organizationand follow-through skills
Strong problem-solving skills
Ability to read, write and speak English fluently
High degree of professionalism including flexibility and willingness to change schedules to meet customer needs
Proven ability to work independently and as a member of a team
High degree of confidence and resourcefulness
Technical, electrical and/or mechanical experience or aptitude
Proven reliability - attendance and punctuality
Intermediate personal computer skills including prior use of standard functions with word processing, spreadsheet and e-mail packages
Strong 10-key and keyboarding skills
Minimum Education and Experience Required:
High school diploma or equivalentwith a minimum of three (3) yearsof experience in a technical role at Legrand AV.
Special Job Requirements:
Scheduled hours for employees in this position varyby locationto support business hours
Overtime and weekend hours may occasionally be required
Preferred Qualifications:
Bachelor's Degree in marketing, sales, finance, engineering orotherbusiness-related field
Previous experience with SAP application and contact management (ACD) system
WORKING CONDITIONS/PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required (for the majority of the working day) to sit and make coordinated movements of the fingers for data entry on a keyboard.
General office (call center) environment
Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
If you'd like to work in a fun, creative, business-casual environment that offers a comprehensive benefit package, we encourage you to apply!
Legrand is an equal employment opportunity employer.
For California residents, please see the link for the . California law requires that we provide you this notice about the collection and use of your personal Information.
Legrand is proud to be an Equal Opportunity Employer. You will be considered for this position based upon your experience and education, without regard to race, color, religion, age, sex, national origin, sexual orientation, ancestry; marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.
Refer to ID 79359644 when applying |
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