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Deputy General Manager, Mission Support

Posting Details

Position Information

Functional Title Deputy General Manager, Mission Support
Recruitment Category Type Executive
Functional Category Executive
Grade EX. 4
FLSA Status Exempt
Requisition Number 24-0277
Number of Vacancies 1
Job Level Executive
Job Code N/A
Job Description Summary
DGM of Mission Support
Organization Name General Manager's Office
Reports to General Manager/CEO
Full or Part Time Full Time
If Part Time how many hours per week
Regular or Temporary Regular
Position End Date (if temporary)
Work Schedule
Monday – Friday; additional hours as needed to support organizational needs and operations
Position Location Laurel
Position Summary Information

General Summary
This position is open to current WSSC Water employees only.

The Deputy General Manager (DGM) of Mission Support serves as a direct report to the General Manager. Under policy direction from the General Manager, the DGM plans, organizes, integrates, directs, manages, and evaluates the activities, operations, and services of the Mission Support Branch departments, or other departments as assigned. The role involves ensuring that all assigned operations and functions serve the needs of internal and external customers/ratepayers throughout the Commission’s service area while complying with applicable laws and regulations. The DGM of Mission Support is required to provide strategic planning, coordination, and oversight across multiple areas, including departments for Emergency Management, Health and Safety, Police and Homeland Security, Enterprise, Risk, and General Services (which includes Fleet and Facilities management).
Essential Functions
  • Supervises employees including selecting or recommending selection, training, assigning, and evaluating work, counseling, disciplining, and/or termination or recommending termination


  • Maintains awareness of issues the GM/CEO considers current and critical

  • Oversees and may direct all activities of the Mission Support Branch and its departments

  • Coordinates branch/department activities with various departments and agencies

  • Participates in formulating the Commission’s Strategic Plan and budget; develops, implements, and monitors short- and long-term plans, goals, and objectives consistent with the Strategic Plan

  • Directs the development of branch operating and capital improvement budgets

  • Policy Development and Compliance: Ensures operations and services comply with policies and strategic direction set by the General Manager, Board of Commissioners, and applicable laws and regulations

  • Prepares analyses and recommendations regarding policy issues and long-range plans

  • Advises the General Manager on policy issues, programs, and projects required to meet the needs of internal teams, communities, and customers

  • Identifies, articulates, and implements solutions to address various matters

  • Exercises direct supervision over managerial, supervisory, professional, technical, and administrative support staff

  • Collaboration with emergency response teams to develop and implement disaster preparedness plans

  • Supports coordination of emergency drills, training sessions, and tabletop exercises

  • Ensures compliance with local, state, and federal emergency management regulations

  • Provides support for communication protocols during crises

  • Works closely with law enforcement agencies to enhance employee and public safety

  • Fosters partnerships with federal agencies involved in homeland security to stay informed of emerging threats

  • Supports the identification and assessment of organizational risks as well as development of risk mitigation strategies and policies

  • Monitors compliance with risk management protocols

  • Provides support and oversight to ensure the Commission maintains a safe and healthy work environment

  • Responds to safety and health-related incidents promptly
Other Functions
  • Responsible for tracking, monitoring, and following up on the progress of projects, action items, and strategies originating from the General Manager/CEO’s office


  • Performs related duties as required
Work Environment And Physical Demands
Business casual office environment
Required Knowledge, Skills, And Abilities
  • Strong analytical, organizational, and problem-solving skills with the ability to multi-task


  • Ability to self-motivate and handle stressful situations generated by numerous last-minute tasks, deadlines, and interruptions

  • Ability to maintain a high degree of confidentiality and professionalism

  • Exceptional verbal and written communication skills

  • Ability to establish and maintain good working relationships with internal and external stakeholders, including ratepayers and staff of elected officials

  • Demonstrated ability to work with a diverse constituency and management styles

  • Demonstrated ability to work in a fast-paced environment

  • Excellent written and verbal communication skills and tact to effectively handle competing demands and priorities

  • Knowledge of the functions of Federal, State, County, and local governments

  • Knowledge of water/wastewater utility operations
Minimum Education, Experience Requirements
  • Bachelor’s degree in Business Administration, Public Administration, or related discipline


  • 10+ years’ experience in related specialty fields, including progressive managerial/supervisory responsibilities
Additional Requirements
Completion of the WSSC Water Financial Disclosure statement within 30 days of employment and annually thereafter
Preferences
Additional education and/or experience is helpful.
Salary $182,921 - $310,966
Posting Detail Information

EEO Statement
AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

It is the policy of the Commission to select new employees and to promote current employees without regard to race, sexual orientation, sex, religion, national origin, marital status, or handicap. The Commission does not discriminate against qualified individuals with a disability and will make reasonable accommodation for any disability that does not result in undue hardship for the Commission.
Close Date
Open Until Filled Yes
Special Instructions to Applicants
Additional Information
This position is open to current WSSC Water employees only. 
All applicants selected will be subject to drug screening and a background check/verification.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Will you, now or in the future, require sponsorship for employment visa status?
    • Yes
    • No
  2. Are you an eligible veteran of any branch of the armed forces who has received an honorable discharge or Certificate of Satisfactory Completion of Military Service, the spouse of an eligible veteran who has a service-connected disability or the surviving spouse of a deceased eligible veteran?
    • Yes
    • No

Applicant Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter/Letter of Application